About the role
As a Reception Coordinator at Oryon Imaging, you will be a key player in shaping the first impression patients and visitors have of our service. Your role is crucial in delivering a an exceptionally high standard of professional care to our patients, clinicians and visitors with meticulous attention to detail that sets us apart from our competitors.
This is a full-time position that will involve working various shifts, including weekends and evenings, at our three Central London locations. Our operating hours are 7.40am – 11pm Mon-Fri, 7.40am – 10pm on Saturdays, and 7.40am-8pm on Sundays.
Please note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check in line with our safeguarding obligations. Employment will be conditional upon meeting the required level of clearance.
Responsibilities
- Greet patients and visitors in a warm and professional manner
- Assist patients with the check-in procedures, providing information about their appointment
- Comfort patients by addressing their needs and concern
- Handle telephone and face-to-face enquiries in an efficient and polite manner
- Maintaining public areas to enhance patient and visitor comfort
- To have clear knowledge and understanding of our scans, services and pricing, to schedule patient appointments
- Maintain accurate patient records by obtaining, recording and updating information on patient profile and notes
- Create invoices and issue receipts to patients
- Follow clinic opening and closing procedures
- Assist with inventory and stock of office supplies
- Assist in distribution of imaging and reports to referrers
- Protect patient privacy and confidentiality
- Chaperone patients as and when required
- Report all incidents and complaints in line with Company Policies.
- Identify and report any risk which has a potential adverse effect on Oryon Imaging’s ability to maintain quality of care and the safety of patients, staff and visitors
- Participate in the company review and appraisal programme
- Participate in projects, meetings and work schemes as directed by the Reception Team Senior
- Adapt to and support any changes implemented to improve the service provided to patients, clinicians and staff
- To have knowledge and adherence to the Code of Confidentiality and Data Protection Act 2018
About you
We are seeking a multitasker with excellent communication and administration skills, as well as keen attention to detail. The ideal candidate will have previous customer service experience and proficiency in Microsoft Office applications.
Please note that any offer of employment will be subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check.
Benefits
At Oryon we reward and recognise commitment to work with company benefits which include:
- 27 days of holiday (Bank holidays are not included; however, any bank holiday hours worked will be paid at the company-designated enhanced rate of pay.).
- Contributory pension and Life Insurance scheme.
- Private Health Care scheme and Diagnostic Scans to your Friends & Family by Oryon Imaging.
- Access to a variety of CPD courses available live and on-demand offered by Oryon Academy.
- Other training, learning and development opportunities.
- Enhanced maternity and adoption leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- Benefits platform: Salary Extras provides you with discounts for gyms and online shopping, as well as a rewards platform to recognise good work.
- Wellbeing: Employees Assistance Programme to support with mental, physical and financial health.
- Fruits and refreshments at the office.
- Team Events: from breakfasts at the office, after-work activity to summer teambuilding, themed parties or even weekends away abroad!
Join us at Oryon and make a difference in the healthcare industry with your exceptional customer service skills!
Job Types: Full-time, Permanent
Pay: £26,436.80 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
Ability to commute/relocate:
- London W1G 9ST: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why would you like to become a Reception Coordinator?
Experience:
- Customer service: 1 year (required)
- Administrative: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
