JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL is a leading provider of facilities management solutions, delivering services to a wide range of clients across the UK. We pride ourselves on our commitment to quality, safety, and excellence across all aspects of our business.
Position Overview
The Small Works Manager is responsible for overseeing and delivering multiple small-scale construction, maintenance, and improvement projects across client portfolios. This role manages the end-to-end delivery of minor works projects, typically under £250,000, ensuring quality execution, client satisfaction, and compliance with all relevant regulations and JLL standards.
Key Responsibilities
Project Management & Delivery
Manage a portfolio of small works projects from inception through completion, including refurbishments, fit-outs, maintenance upgrades, and minor construction works. Coordinate all project phases including feasibility, design, procurement, construction, and handover. Develop project schedules, budgets, and resource plans to ensure timely and cost-effective delivery. Monitor project progress against key milestones and implement corrective actions when required.
Client & Stakeholder Management
Serve as primary point of contact for clients on assigned small works projects. Conduct regular site visits and client meetings to review progress and address concerns. Manage client expectations and ensure clear communication throughout project lifecycle. Build and maintain strong relationships with clients, contractors, and internal JLL teams.
Contractor & Vendor Management
Procure and manage contractors, subcontractors, and suppliers in accordance with JLL and client procurement policies. Oversee contractor performance, ensuring adherence to specifications, timelines, and safety standards. Review and approve contractor invoices and payment applications. Maintain approved contractor lists and conduct periodic performance evaluations.
Financial Management
Prepare cost estimates and budget proposals for small works projects. Monitor project expenditures and implement cost control measures. Process change orders and manage variations to scope. Ensure accurate financial reporting and forecasting.
Compliance & Quality Assurance
Ensure all works comply with building regulations, health and safety legislation, and relevant codes of practice. Conduct regular site inspections to verify quality standards and compliance. Manage CDM (Construction Design and Management) requirements for applicable projects. Maintain comprehensive project documentation including permits, warranties, and as-built drawings.
Health, Safety & Environment
Champion health and safety best practices across all project activities. Conduct risk assessments and implement appropriate mitigation measures. Ensure contractors maintain safe working environments and comply with JLL safety protocols. Investigate and report incidents in accordance with company procedures.
Qualifications & Experience
Essential:
- Minimum 3-5 years experience managing construction or maintenance projects
- Proven track record delivering multiple concurrent small works projects
- Strong understanding of UK building regulations and construction industry standards
- Experience with contractor procurement and management
- Proficient in project management software and Microsoft Office suite
Desirable:
- Degree or professional qualification in Construction Management, Building Surveying, Civil Engineering, or related discipline p
- MRICS, MCIOB, or equivalent professional membership
- NEBOSH Construction Certificate or equivalent health and safety qualification
- Experience in facilities management or corporate real estate environment
- Knowledge of CDM Regulations 2015
- Experience with CAFM systems and project management platforms
Key Skills & Competencies
Technical Skills: Sound understanding of construction methods, materials, and building systems. Ability to read and interpret technical drawings and specifications. Working knowledge of relevant legislation and industry best practices.
Project Management: Strong organizational skills with ability to manage multiple projects simultaneously. Effective planning, scheduling, and resource allocation capabilities. Proactive problem-solving and decision-making skills.
Communication: Excellent written and verbal communication skills. Ability to prepare clear reports and presentations. Strong negotiation and influencing abilities.
Commercial Acumen: Budget management and cost control expertise. Understanding of procurement processes and contract administration. Value engineering and cost optimization mindset.
Client Focus: Customer-centric approach with commitment to service excellence. Ability to build trust and maintain professional relationships. Responsive to client needs and concerns.
Working Conditions
This role requires regular travel to client sites across the designated region. Flexibility in working hours may be required to accommodate project demands and client requirements. Office-based work balanced with significant time on construction sites conducting inspections and managing contractors.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
