Customer Service Assistant | Manchester | Full-Time | Permanent | On-Site
Be the Person Customers Can Rely On
A helpful answer and a warm interaction can turn an everyday inquiry into a positive brand experience.
We’re looking for a confident, approachable Customer Service Assistant to join our growing Manchester team. In this customer-facing role, you’ll listen to prospective customers, answer their questions, and introduce practical client solutions—ensuring every person feels heard, supported, and valued during live campaign activations.
Previous experience isn’t required. We’ll provide comprehensive paid training and ongoing continuous coaching from day one.
Your Day-to-Day Role
As a Customer Service Assistant, you’ll be responsible for:
- Responding directly to customer questions and inquiries across active Manchester event locations
- Listening carefully to understand individual customer needs and matching them with client offerings
- Providing clear, accurate information about partner products, brand promotions, and services
- Assisting customers through account setup, sign-up processes, and direct registrations on digital tablets
- Resolving straightforward customer questions efficiently and professionally on-site
- Updating customer details and administrative records accurately during live interactions
- Following up on customer inquiries when required to ensure complete satisfaction
- Collecting customer feedback to help refine future campaign delivery
- Working towards personal acquisition targets and shared service goals
- Supporting colleagues during busy campaign shifts to maintain a welcoming atmosphere
The Qualities That Matter
We’re looking for someone who:
- Communicates clearly, confidently, and listens carefully face-to-face
- Has a friendly, professional, and naturally enthusiastic manner
- Approaches customer interactions with a positive, helpful mindset
- Is organized, reliable, and attentive to details
- Takes personal ownership of delivering outstanding customer service
- Thrives in fast-paced, active environments on their feet
- Responds positively to regular coaching and performance feedback
- Wants to learn, develop, and progress within a growing organization
Experience in customer service, retail, hospitality, brand promotions, reception, or face-to-face sales is useful but not essential—full structured onboarding and continuous mentorship are provided.Support to Help You Succeed
When you join our team, you’ll receive:
- Competitive base pay structure plus performance-based bonus opportunities
- Full customer experience and brand representation training
- Ongoing 1-on-1 coaching and regular feedback
- Clear opportunities to build communication, negotiation, and leadership skills
- Recognition programs, monthly team incentives, and social events
- Structured progression routes into Senior Assistant, Campaign Coordinator, and Leadership positions
- A supportive, energetic, and collaborative workplace environment
Where This Can Take You
This position is ideal for candidates searching for Customer Service Assistant Jobs, Customer Engagement Associates, Brand Ambassadors, Campaign Support Associates, and Entry-Level Careers in Manchester.
Take the Next Step
If you’re ready to build your customer-facing experience, develop valuable professional skills, and join an ambitious Manchester team, submit your CV today to apply for the Customer Service Assistant role.
We welcome applications from all backgrounds and are committed to an inclusive recruitment process. Hiring decisions are made based on skills, attitude, and potential.
Pay: £14.00-£16.00 per hour
Benefits:
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
