Role: Pre-sales and Customer Service Advisor
Salary: £13.45 per hour + bonus
Location: Burnley
Hours: Monday to Friday 8:30am-5pm
Do you enjoy delivering excellent Customer Service and have experience within Sales? Are you looking for a new challenge in a fast-paced, supportive and progressive company?
Taskmaster are proud to be recruiting for a leading online retail company based in Burnley, who are seeking a dynamic individual to work within their well-established Customer Support department. You will act as the first point of contact for new and existing customers; answering incoming calls, emails, web chats and WhatsApp messages.
Roles and responsibilities;
· To deliver an exceptional customer experience, when handling customer queries (via telephone, email, WhatsApp and Live Chat)
· Be proactive and seek out opportunities to enhance the customer experience, ensuring all information is accurately recorded in accordance with process and system requirements
· Ensuring customer enquiries are effectively resolved
· Provide accurate and helpful Pre-Sales product advice (up sells and cross sells) and basic technical troubleshooting
· To accurately create new sales and after-sales orders, using the correct product codes and prices via one of several different sales ordering systems
· To improve the customer experience by proactively anticipating and resolving issue which my include communication with 3rd party supplier, couriers
· Provide timely updates and resolutions to customers
· Managing orders, awaiting stock and ensuring the customer is kept informed
· To understand the customers’ requirements to maximise sales opportunities
· To effectively respond to and resolve customer queries specifically for Marketplace customers
· To ensure compliance with all internal policies and processes
· To take on any other tasks that may arise to support the wider team
The ideal candidate will;
· Experience working in a customer service or sales environment would be ideal
· Able to work to targets in a fast-paced environment
· Good knowledge of Microsoft Packages, including Word and Excel
· Can recognise and develop cross selling opportunities
· Be hardworking, dedicated and eager to succeed
This is a temporary role with the view to become permanent for the right person.
If this role is of interest, please contact Charlotte Sinar
By submitting your CV to Taskmaster Resouces you are consenting Taskmaster Resources providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Taskmaster Resources to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.
Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 14 days, please consider your application unsuccessful.
Pay: £27,000.00-£28,000.00 per year
Work Location: In person
