Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and first-class support in the aesthetics industry. Your ability to analyse customer needs and communicate effectively will be essential in ensuring a positive experience for every client.
What You’ll Be Doing:
✅ Processing customer orders with efficiency and accuracy.
✅ Ensuring we meet our KPIs, SLAs, values, and goals—because excellence is what we do!
✅ Supporting customers to register, order, and track their parcels effortlessly via our websites.
✅ Reviewing and approving new customer accounts—dotting the i’s and crossing the t’s to ensure compliance.
✅ Providing top-notch customer service via phone, email, social media, and WhatsApp.
✅ Handling inquiries like a pro—going above and beyond to wow customers with your can-do attitude!
✅ Coordinating with courier services to secure the best possible outcomes for our customers.
✅ Working closely with other departments to create seamless customer experiences.
✅ Gathering valuable industry insights from our customers and sharing them with our teams.
✅ Collaborating with Marketing to develop exciting sales and promotional activities based on customer feedback.
What We’re Looking For:
- Customer Service experience is essential—we need someone who knows how to deliver top-tier support!
- A quick learner who can adapt in a fast-paced environment.
- A highly organised individual who can manage multiple tasks efficiently.
- Self-motivated, driven, and committed to achieving success—even under pressure,
- A willingness to go the extra mile to exceed customer and company expectations.
- Excellent written communication skills—because clarity is key!
- Proficiency in MS Word, Excel, PowerPoint, and Outlook to keep everything running smoothly.
- The ability to actively engage with clients on time and keep things moving seamlessly.
If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Pay: £25,800.00 per year
Application question(s):
- Are you able to work on site at Daresbury Business Park Monday to Friday?
Work Location: In person
