About the Role:
Portsmouth is one of the United Kingdom’s most important maritime and logistics locations, and at Stuurman Operations and Supply Chain Services, we support the efficient movement of freight across domestic and international supply chains.
We are looking for an experienced Freight Operations Coordinator who can manage daily shipping activities, coordinate transport providers and ensure that goods move safely, accurately and on schedule. You will work closely with customers, carriers, warehouse teams, customs agents and internal departments to resolve operational issues and maintain a reliable freight service.
This is a mid-level position suited to someone with practical experience in freight forwarding, shipping, transport coordination or logistics operations. You should be comfortable managing several consignments at once, working to deadlines and keeping accurate records throughout the shipment process.
Key Responsibilities:
Freight Coordination:
Coordinate road, sea and air freight movements from booking through to final delivery.
Shipment Monitoring:
Track consignments, provide status updates and respond quickly to delays, missed collections or delivery issues.
Carrier Management:
Liaise with hauliers, shipping lines, freight forwarders, couriers and other transport providers.
Documentation:
Prepare and check shipping documents, delivery notes, commercial invoices, packing lists and transport records.
Customs Support:
Work with customs agents and internal teams to ensure that import and export documentation is complete and accurate.
Customer Communication:
Provide professional shipment updates and respond to customer queries regarding collections, deliveries and transport schedules.
Rate and Booking Management:
Request freight quotations, compare carrier options and confirm bookings based on cost, service and delivery requirements.
Operational Problem-Solving:
Investigate shipment discrepancies, damaged goods, delivery failures and documentation errors.
System Updates:
Maintain accurate shipment information within freight, transport or warehouse management systems.
Compliance:
Ensure freight movements comply with company procedures, transport regulations and health and safety requirements.
Reporting:
Prepare operational reports covering shipment volumes, delivery performance, delays and outstanding issues.
Continuous Improvement:
Identify opportunities to improve freight processes, reduce delays and strengthen communication across the supply chain.
What We Are Looking For:
Experience:
At least 2 to 4 years of experience in freight forwarding, shipping, transport coordination, logistics or supply chain operations.
Industry Knowledge:
A practical understanding of freight documentation, carrier bookings, delivery scheduling and shipment tracking.
Customs Awareness:
Familiarity with import and export processes is preferred, although full customs declaration experience is not essential.
Organisation:
Strong time-management skills with the ability to coordinate multiple shipments and changing priorities.
Communication:
Confident communicating with customers, carriers, suppliers and internal operational teams.
Systems:
Comfortable using Microsoft Office and logistics, transport, freight forwarding or warehouse management systems.
Problem-Solving:
Able to investigate operational issues and provide practical solutions under time-sensitive conditions.
Accuracy:
Strong attention to detail when checking shipment information, transport documents and customer instructions.
Teamwork:
Able to work effectively with warehouse, customer service, procurement and transport teams.
Pay: £32,000.00-£35,000.00 per year
Work Location: In person
