Join the dynamic team at World of Sweets, the UK's leading confectionery distributor, where we believe that work should be sweet as sugar!
We are seeking individuals who can bring their A-game and sprinkle a little magic into our vibrant and innovative environment. As part of our team, you'll have the opportunity to work with exclusive global brands and help create exciting new products that will leave our customers on cloud nine.
We value creativity, collaboration and a commitment to excellence. Our salaries and unique benefits look to ensure our employees feel valued and inspired. If you're ready to make a sweet impact in the world of confectionery and roll with the best, apply now and help us delight customers everywhere - because here, every day is a candy-coated adventure!
Our hardworking and super knowledgeable Customer Service Team are based in Sutton in Ashfield and we are looking to recruit a full time, permanent, Customer Supply Coordinator (CSC) to join them. You will mainly be based in Sutton in Ashfield, with one day a week at our Manton Wood (Worksop) site and travel to other sites/customers as required. This is a fantastic opportunity for someone with excellent customer service experience. Once you have been trained, there will be the opportunity to work up to two days a week from home should you choose to do so.
The department operates Monday to Friday 8am-6pm; start and finish times will work on a 3 week, rotational basis; 8am-4pm week one, 9am-5pm week two and 10am-6pm week three. The team also take it in turns to cover calls for a few hours on a Saturday morning (which can be done from home).
Day to day responsibilities to include (not an exhaustive list):
- Reporting into the Customer Supply Manager, the CSC will be responsible for handling orders and queries for high profile World of Sweets commercial customers
- Be responsible for delivering service for their own customer group
- Own the order to invoice process, ensuring all orders are captured through to POD, managing any discrepancies pro-actively with their customers on the day of delivery
- Work alongside their Commercial Manager to support with new line forms/pricing
- Attending weekly demand meetings to have visibility of product code changes in order to cascade to their own CM and Customers
- Onboard new customers alongside Commercial Manager
- Meeting new customers
- Teams calls introductions to understand the customers business and build relationships
Who would suit this role?
With previous experience in a customer facing environment, ideally gained in a similar role, you will be passionate about providing the best customer experience all the time, every time. With excellent PC and communication skills, you will be able to work under pressure in a target driven environment, whilst maintaining a high level of accuracy and attention to detail. You will be prepared to take accountability, be proactive and positive all the time. Teamwork will form a fundamental part of your daily life!
What can we offer you?
At World of Sweets, we’re all about mixing great people with great opportunities and we think you’ll find our culture pretty sweet! We’ve got a relaxed vibe and a team full of flavour, bringing together a delicious blend of skills and personalities.
On top of a competitive salary and pension, we offer a pick ‘n’ mix of benefits: life assurance, enhanced maternity and paternity pay, and not one but two Employee Assistance Programmes for you and your family (including free GP appointments and access to mental health professionals — no sugar-coating needed!).
You’ll also enjoy a health care cash plan, cycle2work scheme, paid volunteer days, and discounts at a variety of retailers and fitness/leisure outlets. We’re always cooking up ways to support our team, with regular in-house training on topics like mental health, menopause awareness, sexual harassment, and equality, diversity & inclusion — because we believe everyone deserves a fair share of support.
For many roles, there’s the flexibility to mix and match office and home working. We also offer opportunities to study towards relevant qualifications, including via the apprenticeship route — so whether you're looking to upskill or unwrap a new career path internally, we’ve got you covered.
As an equal opportunities employer, World of Sweets is committed to treating all current and prospective employees equally. We don’t condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We’re passionate about creating a diverse and inclusive workplace and strongly encourage suitably qualified applicants from all backgrounds to apply and join World of Sweets!
Job Types: Full-time, Permanent
Pay: £27,700.00 per year
Benefits:
- Company pension
- Life insurance
- On-site parking
- Sick pay
Work Location: In person
