About Us
The Royal Victoria Hotel is a busy 104-bedroom hotel uniquely located at the foot of Yr Wyddfa (Snowdon) within Eryri National Park, set in 30 acres of private gardens and woodland in the beautiful village of Llanberis.
Our hotel features an AA Rosette restaurant, a popular dining and bar operation, and an award-winning wedding and events venue. Our team members are key to our success, and we are proud to employ many long-serving staff.
About the Role
We're looking for an enthusiastic and organised Deputy Housekeeping Manager to join our management team. This is an exciting opportunity to play a key role in delivering outstanding cleanliness and guest experiences across our 104-bedroom hotel while supporting the Housekeeping Manager in the day-to-day running of the department.
As Deputy Housekeeping Manager, you'll be responsible for supporting the smooth operation of the Housekeeping Department, supervising the team, maintaining exceptional standards throughout the hotel and ensuring our guests enjoy a clean, comfortable and welcoming environment.
You'll work closely with the Housekeeping Manager and will confidently lead the department in their absence, making this an ideal opportunity for someone looking to take the next step in their hospitality career.
Key Responsibilities
Support the daily management of the Housekeeping Department.
Supervise, motivate and develop the housekeeping team.
Maintain exceptional cleanliness standards across guest bedrooms and public areas.
Carry out quality inspections to ensure company standards are consistently achieved.
Assist with staff training, induction and performance development.
Work closely with Reception and Maintenance to ensure rooms are guest-ready.
Support stock control, linen management and departmental organisation.
Handle guest requests and resolve housekeeping-related issues professionally.
Ensure compliance with Health & Safety, COSHH and company procedures.
Lead the department in the absence of the Housekeeping Manager.
About You
We're looking for someone who:
Has previous experience in a housekeeping supervisory or management role within hospitality.
Leads by example with a hands-on approach.
Has excellent organisational and communication skills.
Is passionate about delivering outstanding guest service.
Can motivate and develop a team to achieve high standards.
Has a strong eye for detail and takes pride in maintaining exceptional cleanliness.
Is confident working in a fast-paced environment and prioritising workloads.
Has knowledge of Health & Safety and COSHH regulations.
Is flexible to work weekends and holidays as required by the business.
What We Offer
Competitive salary package.
Company benefits and staff discounts.
Career development and progression opportunities.
A supportive and professional working environment.
The opportunity to play a key role in the success and growth of the business.
Join Our Team
If you're passionate about hospitality and take pride in maintaining exceptional standards, we'd love to hear from you.
To apply, please submit your CV and a covering letter outlining your suitability for the role.
Due to the rural location, the ability to drive or have access to private transport is essential.
Pay: Up to £29,120.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
Application question(s):
- Do you drive or have access to private transport?
Work Location: In person
