About Us:
We operate premium, purpose-built student accommodation in prime London locations, offering residents an exceptional living experience with high-end facilities and outstanding service. We are committed to creating a welcoming, secure, and supportive environment for our student residents.
Role Summary:
We are seeking a highly professional and service-oriented Concierge to be the welcoming face of our luxury student residence. As the first point of contact, you will play a crucial role in delivering an outstanding resident experience, ensuring smooth day-to-day front-of-house operations. This role requires a background in high-end hospitality (specifically hotels) and will also involve actively supporting Sales & Lettings.
Key Responsibilities:
- Provide a warm, professional, and courteous welcome to all residents, visitors, and contractors.
- Manage the front desk efficiently, handling mail, parcels, key management, and resident communications.
- Act as a primary resource for residents, offering information on building facilities, local amenities, transport links, and events.
- Maintain building security by monitoring access, managing visitor logs, and responding appropriately to security alerts or situations.
- Handle resident enquiries and requests promptly and effectively, resolving issues or escalating them as necessary.
- Drive Sales & Lettings team by conducting property viewings for prospective residents, handling initial enquiries, and providing administrative support.
- Ensure the reception area and lobby are maintained to the highest standards of presentation at all times.
- Liaise effectively with other departments, including maintenance, housekeeping, and management, to ensure seamless service delivery.
- Assist with the coordination of resident services and support resident events.
- Uphold the brand standards and values in all interactions.
Required Skills & Experience:
- Essential: Proven experience in a Concierge or Front Desk role within a 4 or 5-star hotel environment.
- Exceptional customer service skills with a genuine passion for exceeding expectations.
- Excellent verbal and written communication skills in English.
- Immaculate personal presentation and a highly professional demeanour.
- Ability to remain calm and efficient under pressure.
- Proactive problem-solving skills and a 'can-do' attitude.
- Proficiency in Microsoft Office Suite and experience with property management or booking systems is advantageous.
- Demonstrable ability or willingness to support sales and lettings activities, including conducting viewings.
- Good knowledge of London and its attractions/services is desirable.
- Flexibility to work various shifts, potentially including evenings, weekends, and public holidays, as required by the operational roster.
- Proficiency in different languages is advantageous.
What We Offer:
- A competitive salary and benefits package.
- The opportunity to work within a prestigious, high-specification property.
- A dynamic and supportive team environment.
- Opportunities for professional development within a growing company.
Job Type: Full-time
Pay: £30,000.00-£34,000.00 per year
Benefits:
Work Location: In person
