Previous experience in Customer Service & Administration will provide with added advantages.
Job Role:
- Customer Services over the phone and at the counter - Visa Application Centre
- Attending phone calls; (Answering inbound calls, making outbound call if required)
- Replying to emails, scheduling appointments
- Collecting Visa Application documents (e.g. Passport, Proof of Address, Travel Insurance, Travel Ticket, Hotel Reservation etc.) from the Applicants
- Assisting Applicants for processing their Service fee
- Soft copies & hard copies of Recordkeeping, Applicants' data entry, checking data
- You may need to travel around London or other cities for Mobile Visa Applications
- You may be asked to train the newly joined staff at a later stage when needed
- Occasionally you may need to contact/visit the Embassy of Spain in the UK if needed
The above job roles is not limited, you may be requested to assist colleagues within your skills & capacity.
Your Responsibilities
- Work as part of a team and support the team members
- Self-motivated, excellent verbal and written communication skill in English language
- Respond to queries from the team members
- Be able to achieve individual targets, ensuring timely completion of tasks
- This role involves organising & managing the front desk and back office
- You will have daily involvement to contact clients/customers/applicants
- Confidently able to advice about the services offered by BLS International (Hirer)
- Understanding and anticipating colleague, client and applicant's need
- Be able to work comfortably during the busy time and have a passion for results and a genuine desire to be part of a successful team
- Excellent ability to show customer service skills and a positive attitude towards teamwork
Skills and personal characteristics:
- Experience in promoting services to the Business or Applicants or Customers
- Customer service background in a customer-focused environment
Pay: £13.75 per hour
Work Location: In person
