Join Our Award-Winning Team at Carbase!
Salary: OTE £72,000.00
Location: Somerset - Weston and Lympsham
45 hours per week (includes weekends)
We are looking for a driven and dynamic individual to lead our Finance and Insurance (F&I) team across Somerset. Based across both Lympsham and Weston showrooms, you will be responsible for the performance, management and coaching of all Somerset Business Managers.
In this high-impact role, you’ll combine strategic oversight with hands-on coaching to ensure exceptional financial performance, customer experience and full regulatory compliance. This is a fantastic opportunity for someone ready to take ownership, lead with confidence and play a key part within the Carbase team.
Key responsibilities:
· Lead, coach, and develop Business Managers across the group to ensure consistent performance and professional growth.
· Oversee Business Manager activity, providing operational support and ensuring adherence to best practices.
· Assist Sales Management with all aspects of stock control, ensuring accuracy and efficiency.
· Implement and manage Finance & Insurance (F&I) processes to support profitable and compliant operations.
· Ensure all customers are effectively referred to a Business Manager, via instruction from the Sales Manager or request from a Sales Consultant.
· Accurately manage the taking of deposits and payments, ensuring proper documentation and procedures are followed.
· Complete and maintain accurate sales records using Ivendi, Navigator, Deal Tracker, and Google documents where applicable.
· Uphold internal compliance standards in product sales and finance placement.
· Drive achievement of balanced sales across all products and services.
· Monitor and manage FSA compliance to maintain the company's ethos of treating customers fairly.
· Oversee vehicle deliveries and ensure smooth, customer-friendly handover processes.
· Maintain rigorous control and compliance of all finance-related documentation.
· Promote and embed the company’s customer review process to support reputation and service excellence.
Person Specification:
· Proven experience in a senior sale, business management, or F&I leadership role within the motor industry or a similarly regulated environment.
· Demonstrated ability to lead, coach, and motivate a high-performing team.
· Strong working knowledge of F&I processes and compliance requirements, including FSA regulations.
· Excellent organisational skills with the ability to manage multiple priorities effectively.
· Confident communicator with the ability to influence and build relationships across departments.
· High attention to detail and a proactive approach to accuracy in documentation and reporting.
· Familiarity with automotive sales platforms and software, including Ivendi, Navigator, and Google Workspace.
· Committed to upholding customer service standards and delivering a fair, transparent experience.
Desirable:
· Previous experience in a multi-site or group-level automotive operation.
· Qualifications in leadership, coaching, or compliance (e.g., SAF, IMI).
Benefits:
· 31 days annual leave increasing to 35 days
· Access to BHSF Health Cash Plan
· Access to company pension scheme
· In-store discounts on car purchases and servicing
· ‘Refer a friend’ scheme
· Health and Wellbeing support via ‘Ben’
· Bike to work scheme
· Access to ‘Money@Work’
Job Types: Full-time, Permanent
Pay: £72,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: In person
