Job Introduction
- 11 Month Maternity Cover Fixed Term Contract
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40 hours per week
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5 out of 7 per week
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08:00 - 16:30 (flexibility required on business needs)
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up to £38,000 - £40,000 per annum
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Free Car parking
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Sodexo rewards and benefits
Job Introduction
Are you an experienced operations or facilities manager looking for your next challenge? Do you thrive in fast-paced environments where people, performance and customer service are at the heart of everything you do?
We're looking for a proactive and motivated Delivery Service Manager to lead the delivery of high-quality soft facilities management services at Larkhill Garrison. This is an exciting opportunity to manage a diverse operational team, build strong client relationships and drive service excellence across a busy Defence environment.
What you’ll do:
As Service Manager, you'll have overall responsibility for the day-to-day management, coordination and delivery of contracted soft FM services, ensuring operational performance, compliance and customer satisfaction remain at the highest standards.
Your responsibilities will include:
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Leading and motivating operational teams to deliver exceptional service.
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Managing daily service delivery in line with contractual requirements and KPIs.
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Building and maintaining strong relationships with military personnel, clients and key stakeholders.
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Ensuring full compliance with Health & Safety, Food Safety and company policies.
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Managing budgets, labour costs and operational performance to achieve financial targets.
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Driving continuous improvement and identifying opportunities to enhance services.
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Supporting recruitment, training, performance management and employee development.
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Working collaboratively with other site managers to ensure seamless service delivery across the garrison.
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Acting as Duty Manager and providing operational support outside normal working hours when required.
What you bring:
You'll be an experienced manager with a passion for delivering outstanding service and developing high-performing teams.
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Experience managing teams within Facilities Management, Hospitality or Soft Services.
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Strong leadership and people management skills.
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Excellent communication and relationship-building abilities.
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Experience managing operational performance and meeting KPIs.
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Good commercial awareness with experience managing budgets and resources.
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Sound knowledge of Health & Safety legislation and compliance.
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The ability to make decisions, solve problems and prioritise effectively.
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Good IT skills, including Microsoft Office.
Desirable
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Experience working within a Defence or military environment.
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IOSH Managing Safely qualification (or equivalent).
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Level 3 Food Safety qualification (or equivalent).
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
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Mental health & wellbeing support
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Employee Assistance Programme for personal, legal, and financial advice
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24/7 virtual GP & lifestyle rewards
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Discounts for you & family
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Financial tools & retirement plan
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Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today!
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
