Hotel Receptionist
About the Manor House & Ashbury Resorts
The Manor & Ashbury Resorts is one of the UK’s leading Spa, Golf, Craft, and Sport Resorts, set in beautiful mid-Devon, with 400 rooms across two hotels and a full-board self-service buffet offering.
Our team delivers an exceptional experience across all areas of the business. Part of a fast-growing hospitality group, we’re embarking on an exciting refurbishment programme under new ownership, upgrading our restaurants, catering facilities, and overall guest experience. This is your chance to join a resort that’s evolving, where your contributions can make a real impact and help shape our future.
We’re a close-knit, success-driven team that puts culture first. We’re looking for proactive team members who want to grow with us, learn from an experienced team, and make a difference in a varied, fast-moving environment. There’s potential for on-site accommodation for those who don’t live locally, plus access to significantly discounted activities and facilities, including gym and golf. If you’re looking to join a caring team that values effort, respect, and opportunity, you’ll feel right at home.
Accommodation can be provided (Full-Time Only): -
- Single en-suite rooms available (communal lounge, kitchen and laundry facilities - £60 per week rent, all bills included).
- The staff Block has recently been refurbished and is in good condition
- Sorry, but NO PETS are permitted within our Staff Accommodation.
Duties
- Back Office Reception – taking guest calls and dealing with enquiries, using our Rezlynx Bookings System, dealing with enquiry emails, and replying appropriately. Pricing guest holidays and taking bookings and payments.
- Front Desk Reception – welcoming guests to the Resort, checking guests in, distributing keys, taking deposits for equipment, taking payments on check out etc.
- Pre-Arrival Calls - We have started a new process whereby we will be reaching out to upcoming guests to ask if they have any specific requirements and to provide advice in order to make their imminent stay more comfortable.
Hours
- We are ideally looking for full-time applicants, although part-time will be considered.
- Weekend availability is essential. Staff would normally be expected to work one of the two weekend days as a regular, and have the other as a day off. Live-In applicants may be required to work both weekend days.
- Shift times are predominantly daytime based (some examples being: 9am-6pm, 8am-5pm, 10am-7pm( although one of the front desk shifts is evening based, specifically 3pm-10.30pm.
Experience/Skills
- Motivated and friendly Individual with an eye for detail.
- Ability to communicate well both face-to-face and via the phone.
- Experience in a Reception/Admin role preferable.
- High level of written English preferred (for email communications).
- Good understanding of numbers essential (for pricing).
- Experience of using ‘Rezlynx’ (Bookings System) would be extremely preferable.
Benefits:
- Higher rate of pay for weekend work.
- Social/Sports membership (i.e. gym, swimming, tennis etc) is approx. £65 per year. Children can also be added for £15 each per year.
- Golf membership £70 per year.
- Combined Golf & Social/Sports is £110 per year.
- Company Pension Scheme.
- WEEKLY PAY
- Free staff food is available on working lunch/dinner breaks.
- Free on-site parking.
- Uniform is provided free of charge.
- Death in Service Benefit available (6 month qualifying period)
Job Types: Full-time, Contract, Permanent
Pay: From £13.40 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Application question(s):
- Would you say you have a good level of mathematics?
- Do you require live-in accommodation?
- Do you have reception/administration experience?
- Do you have good verbal and written communication skills?
Work Location: In person
