Contract: Permanent
Hours: 37.5 hours per week, Mon - Fri
Contractual base: Aylesbury
Additional requirements: Flexibility to support service delivery as required
Closing date: Sunday 9 August 2029
Make a difference where it matters most
We're looking for a Senior Housing Worker to join our team in Aylesbury and help deliver safe, supportive and high-quality services for our customers.
This is an opportunity to play a key role within our service, supporting customers to live independently while providing day-to-day leadership and guidance to colleagues. You'll help ensure our services remain responsive, customer-focused and aligned with the needs of the people we support.
If you're passionate about delivering excellent customer outcomes, leading by example and creating a positive environment for both customers and colleagues, we'd love to hear from you.
What you'll be doing
You'll support the effective delivery of services while acting as a role model for colleagues and promoting a culture of continuous improvement.
You'll:
- Lead and support colleagues in line with service requirements, policies and procedures
- Act as a positive role model, demonstrating excellent behaviours and customer focus
- Build strong relationships with customers, colleagues and partner organisations
- Support the delivery of safe, compliant and customer-centred services
- Help resolve issues and identify opportunities to improve service delivery
- Use customer feedback and insight to drive continuous improvement
- Support the management of budgets and resources within agreed parameters
- Promote digital solutions and encourage customers to access services independently where appropriate
- Act as Deputy Manager when required, ensuring continuity of service delivery
- Champion Bromford Flagship LiveWest policies, procedures and values
About you
We're looking for someone who is passionate about supporting people and delivering great services.
You'll bring:
- Experience working within housing, supported housing, customer services or a related environment
- Experience supporting or leading colleagues within a service setting
- A customer-focused approach and a genuine desire to help people thrive
- Strong communication and relationship-building skills
- The ability to work independently and make sound decisions
- Good organisational skills and the ability to prioritise competing demands
- A proactive approach to problem solving and service improvement
- Confidence using digital systems and technology
Why join us?
At Bromford Flagship LiveWest, our purpose is to help people thrive. You'll be joining a values-led organisation where you'll have the opportunity to make a meaningful difference every day.
Driven by our values of Customer-driven, Ambitious and All-in, we're committed to creating great places to live and great places to work.
Please submit your application through our website by Sunday 9 August. Early applications are encouraged as we review throughout the campaign.
