Location: Luscombe MG, Leeds
Hours: Monday to Friday, 9:00am – 5:00pm
Salary: Competitive Basic Salary + Performance Bonus (OTE £37,000)
About Luscombe Motors
Luscombe Motors is one of the UK's leading MG retailers, committed to delivering an outstanding customer experience from the very first enquiry through to vehicle ownership. As our business continues to grow, we're looking for an enthusiastic, organised and customer-focused Digital Sales Support Executive to join our Sales Team.
This is a non-selling, office-based position where your primary responsibility is to create opportunities for our Sales Executives by engaging with customers, generating appointments and supporting the dealership's sales activity.
The Role
As a Digital Sales Support Executive, you will be responsible for ensuring every customer enquiry is responded to promptly and professionally, while proactively identifying opportunities to generate appointments for our Sales Team.
You will become the first point of contact for many prospective customers and play a vital role in helping the dealership maximise every sales opportunity.
Key ResponsibilitiesDigital Lead Management
- Respond quickly and professionally to all manufacturer and digital sales enquiries.
- Contact customers via telephone, email and digital messaging.
- Qualify customer requirements and arrange appointments with the Sales Team.
- Ensure every enquiry is handled in line with manufacturer standards.
- Maximise appointment conversion from all digital enquiries.
Customer Retention
- Manage the dealership's customer retention programme.
- Contact existing customers approaching the ideal time to replace their current vehicle.
- Identify upgrade opportunities and generate appointments for the Sales Team.
- Build long-term customer relationships that encourage repeat business.
Daily Customer Contact
- Review the following day's service customer list to identify potential vehicle replacement opportunities.
- Contact suitable customers ahead of their visit to discuss the possibility of upgrading their current vehicle.
- Arrange appointments with the Sales Team where appropriate.
- Help maximise showroom traffic through proactive customer engagement.
Service Plan Sales
- Contact customers following the purchase of a new or used vehicle.
- Explain the benefits of our service plans.
- Promote and sell service plans in a professional and customer-focused manner.
- Achieve monthly service plan objectives.
What We're Looking For
We're looking for someone who is:
- Friendly, confident and professional on the telephone.
- Passionate about delivering exceptional customer service.
- Highly organised and able to manage multiple customer conversations.
- A strong communicator with excellent interpersonal skills.
- Self-motivated and driven to achieve targets.
- Comfortable using computer systems and CRM software.
- Positive, enthusiastic and enjoys working as part of a successful team.
Previous experience in customer service, appointment setting, telesales, retail or the motor industry would be beneficial, although full training will be provided.
What We Offer
- Competitive basic salary with realistic On Target Earnings of £37,000.
- Monday to Friday working hours (9:00am – 5:00pm).
- No weekend working.
- Full manufacturer and dealership training.
- Career progression opportunities within a growing dealership.
- Workplace pension.
- Employee discounts.
- 28 days holiday including bank holidays.
Why Join Luscombe Motors?
This is an exciting opportunity to become a key member of one of the UK's leading MG dealerships. Your role will directly contribute to generating sales opportunities, strengthening customer relationships and helping the Sales Team achieve outstanding results.
If you're an organised, enthusiastic and customer-focused individual who enjoys speaking with people and making a real impact, we'd love to hear from you.
Pay: £25,482.00-£37,482.00 per year
Benefits:
- Company pension
- Employee discount
- Profit sharing
- Referral programme
- Sick pay
Work Location: In person
