Front of House Receptionist / Patient Coordinator
Dr Grace Kelly Aesthetic Skin Clinic – Chalfont St Peter
Part-time: 3 days per week
- Monday: 10am–6pm
- Thursday: 12pm–8pm
- Saturday: 9am–5pm
£13–£15 per hour, depending on experience
Dr Grace Kelly Aesthetic Skin Clinic is a leading provider of advanced skincare and medical aesthetic treatments. We pride ourselves on delivering exceptional patient care in a warm, welcoming and professional environment.
We are looking for an experienced, friendly and highly organised Front of House Receptionist / Patient Coordinator to join our team. As the first point of contact for our patients, you will play an important role in managing the complete patient journey and ensuring the smooth day-to-day running of the clinic.
Key Responsibilities
- Welcoming patients and ensuring they receive a friendly, professional and five-star experience
- Managing telephone, email and online enquiries promptly and professionally
- Booking, amending and confirming appointments
- Arriving and checking out patients using the clinic’s booking system
- Taking payments and maintaining accurate patient accounts
- Managing late arrivals, cancellations and missed appointments in line with clinic policies
- Maintaining accurate and confidential patient records
- Preparing clinic lists and patient information for practitioners
- Supporting patients throughout their treatment journey, including following up on enquiries and treatment plans
- Keeping the reception and patient areas clean, organised and presentable
- Supporting the wider clinic team with general administrative duties
- Helping to ensure the clinic runs efficiently and delivers consistently high standards of patient care
About You
The ideal candidate will:
- Have previous reception, customer service or administrative experience
- Be warm, confident and professional when communicating with patients
- Have excellent telephone and written communication skills
- Be highly organised with strong attention to detail
- Be comfortable managing a busy workload and prioritising tasks
- Be confident using computer systems, email and online booking platforms
- Be reliable, discreet and able to handle confidential patient information appropriately
- Take pride in delivering an exceptional standard of customer service
- Work well independently and as part of a close-knit team
Previous experience within an aesthetic, medical, dental, beauty or other private healthcare setting would be beneficial but is not essential.
Hours
This is a permanent, part-time position working three fixed days per week:
- Monday: 10am–6pm
- Thursday: 12pm–8pm
- Saturday: 9am–5pm
Applicants must be available to work all three days.
What We Offer
- £13–£15 per hour, depending on experience
- A friendly and professional working environment
- Full training on the clinic’s systems and procedures
- Opportunities to learn more about the aesthetics and skincare industry
- Staff benefits and treatment discounts
If you are organised, approachable and passionate about providing excellent patient care, we would love to hear from you.
Please apply with your CV and a short covering message explaining why you would be a good fit for the role.
Job Type: Part-time
Pay: £13.00-£15.00 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
Language:
Work Location: In person
