About Us
Tabitha's Coffee is an independent specialty coffee shop built on exceptional coffee, genuine hospitality and creating memorable customer experiences.
Since opening, we've grown rapidly and are now entering an exciting new stage of development. We're looking for a General Manager who wants more than just running shifts — someone who wants to help build, improve and shape a growing hospitality business.
This is an opportunity to work closely with the founders, lead a talented team and play a key role in the future growth of the company.
The Role
As General Manager, you'll be responsible for leading the day-to-day operation of the business while driving team performance, accountability, operational excellence and continuous improvement.
We're looking for someone who thrives on ownership, enjoys developing people and is excited by the challenge of helping scale a growing independent brand.
You won't just manage the business — you'll help shape it.
Key ResponsibilitiesTeam Leadership
- Lead, motivate and develop a high-performing team
- Create a positive, accountable and supportive working culture
- Deliver coaching, feedback and performance conversations confidently and professionally
- Support team development and progression pathways
Operations
- Oversee daily shop operations
- Ensure consistently high standards of service, quality and cleanliness
- Maintain strong workflow and shift organisation
- Drive operational efficiency and identify opportunities for improvement
Commercial Performance
- Manage labour effectively
- Monitor stock control and minimise waste
- Support profitability and business performance goals
- Take ownership of operational challenges and proactively implement solutions
Recruitment & Development
- Support recruitment, onboarding and training initiatives
- Help build future leaders within the team
- Contribute to long-term people and growth strategies
What Success Looks Like
- A motivated, engaged and accountable team
- Exceptional customer experiences delivered consistently
- Strong operational standards across every shift
- Clear communication between management, team members and founders
- Proactive problem-solving rather than reactive firefighting
- Continuous improvement of systems and processes
- A culture where people are supported, challenged and developed
What We're Looking For
Essential
- Previous management experience within hospitality, specialty coffee, retail or another fast-paced customer-facing environment
- Strong leadership and people management skills
- Experience delivering feedback and managing performance
- Excellent organisational and communication skills
- Ability to remain calm and solution-focused under pressure
- Strong operational awareness and attention to detail
- Comfortable working with systems, structure and accountability
- A proactive mindset with a strong sense of ownership
Desirable
- Specialty coffee experience
- Experience growing or scaling hospitality businesses
- Experience recruiting and developing teams
- Understanding of labour management, stock control and business performance metrics
The Ideal Candidate
You'll thrive in this role if you:
- Enjoy building systems and creating structure
- Welcome feedback and use it as an opportunity to improve
- Are comfortable having honest conversations and addressing challenges directly
- Take ownership rather than waiting for direction
- Balance high standards with a positive team culture
- Are excited to work alongside founders and contribute to the growth of an ambitious independent business
What We Offer
- Competitive salary (£32,000–£38,000 depending on experience)
- Performance-based bonus opportunities
- Genuine progression opportunities as the business grows
- The opportunity to shape and influence the future of the company
- A supportive and collaborative working environment
- The chance to leave a real mark on a growing independent brand
If you're passionate about hospitality, leadership, operational excellence and building something meaningful, we'd love to hear from you.
Pay: £32,000.00-£38,000.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Work Location: In person
