Role Overview:
The successful candidates will work on our NIHE Heating Maintenance contract and will be responsible for the coordination of jobs and information between The H&A Group and NIHE through various means of communication. They will be based in our Maintenance Office, Tobermore Road, Draperstown.
Reports to: Office Supervisor
Direct Reports: N/A
Working Hours:
– Monday – Friday
– 9am – 5pm
– Flexibility to be on rota for
– 5pm – 8pm Mon – Fri
– Saturday cover 8am to 2pm.
Additional Benefits:
– Pension
– Life Assurance (T&C apply)
– Health Cash Plan Membership.
Roles & Responsibilities:
– Deal with any enquires from NIHE, NIHE tenants, private customers and internal Managers and staff.
– Follow internal procedures to process and issue all jobs submitted in line with contractual timeframes
– Support the onsite Engineers to ensure they have all information required to complete jobs in line with the contractual timeframes
– Maintain the Company’s internal IT system, Accuserv, to ensure all information is accurate and up to date.
– Collate accurate information for Supervisors/Managers as required.
– Deal with all clients/customers/staff in a professional, pleasant and efficient manner.
– Answer calls without delay
– Any other duty as deemed appropriate by management
