IT Fleet Automotive takes a dynamic and client-focused approach to business, ensuring that our customers remain our top priority. We are committed to delivering an exceptional client experience through a dedicated team supported by ongoing training and development.
This exciting opportunity is for a Customer Service Administrator to join our Customer Service Team, playing a key role in delivering service excellence. The successful candidate will effectively manage customer queries and ensure solutions are provided efficiently and professionally.
Key Responsibilities:
- Handle all customer queries and enquiries promptly and effectively, delivering a high standard of customer service
- Keep customers informed of any delays or updates in a timely manner
- Accurately input and manage customer bookings using the FleetPlus system
- Maintain up-to-date and accurate data across FleetPlus and other systems
- Produce and distribute daily transport and performance reports within set deadlines
- Liaise with the Transport Allocations team regarding bookings, movements, and operational issues
- Act as a key point of communication between customers and the Transport team
- Communicate with drivers to gather information on job progress where required
- Assist with customer pre-call activities
- Support the achievement of transport KPIs
- Work closely with the Sales team to support both existing and prospective customers
- Review upcoming work to identify and resolve errors or anomalies
- Confirm or reject bookings where necessary
About You:
- Previous office-based customer service experience is desirable
- Strong communication and organisational skills
- High attention to detail and ability to multitask
- Proactive, problem-solving mindset
- Willingness to learn and develop within the role
Additional Information:
- A full driving licence and access to your own vehicle is essential due to the location
Job Types: Full-time, Permanent
Pay: £28,300.00 per year
Benefits:
Work Location: In person
