Help organisations doing important work get the digital support they deserve
Circle Interactive is a Bristol-based digital agency working with charities, membership organisations, professional bodies and other purpose-led organisations.
Our clients do work that matters. They support better mental health, protect digital rights, strengthen communities, represent professions, campaign for change and provide essential services. Behind that work are websites, CRM systems and digital platforms that need to be dependable, secure and properly supported.
We are looking for a warm, highly organised and proactive Client Success Executive to join our team.
This is a people-focused role. You will help clients feel heard, informed and well supported, while keeping communication and actions moving across our support, delivery and Account Management teams.
We are much more interested in how you communicate, organise yourself, build relationships and follow things through.
What you will do:
Client support, service coordination and account engagement.
You will be one of the first points of contact for our existing clients and will help create a consistently positive client experience.
Your responsibilities will include:
- supporting the onboarding of new clients;
- responding to incoming client enquiries;
- helping manage client access to our platforms;
- making sure clients know what is happening and what to expect next;
- arranging calls and demonstrations with the right colleagues;
- supporting Account Managers with client follow-ups and account reviews;
- keeping client records accurate and up to date;
- identifying training needs, organisational changes and other useful client information;
- spotting where a client may need additional support;
- helping keep actions moving across support, delivery and Account Management.
You will work closely with developers, consultants, project managers and Account Managers, helping make sure clients experience Circle as one joined-up team.
What we are looking for:
What matters most is how you work with people.
You will be someone who:
- communicates warmly, clearly and professionally;
- enjoys speaking to people and is comfortable picking up the phone;
- listens carefully and asks questions;
- follows things through and notices when something has stalled;
- can manage several priorities without losing track of the detail;
- is inquisitive and willing to learn;
- is confident learning new systems and software;
Working at Circle
Circle Interactive has been creating and supporting digital platforms since 2005.
We are a team of around 20 people, mostly based in Bristol.
Our culture is based on trust, flexibility, collaboration and taking responsibility. We value people who ask questions, share ideas, help colleagues and look for practical solutions.
You will work with experienced people who are generous with their knowledge, and you will have the opportunity to learn how a digital agency works across client support, account management and delivery.
Benefits
We offer:
- flexible working;
- hybrid working between home and our Bristol office;
- company pension;
- dedicated learning time;
- paid volunteering days;
- opportunities to attend relevant conferences and sector events;
- regular team days and social activities;
- increasing annual leave with length of service;
- training and support to help you develop in the role.
Working pattern
This role is 37.5 hours per week.
We work on a hybrid basis, with a mixture of home and office working. We get together in our Bristol office for team and whole-company days at least a couple of times each month.
Equal opportunities
We want Circle to be a welcoming workplace where different experiences and perspectives are valued.
How to apply
Please send us your CV and a short covering message explaining why the role interests you.
Send your application to: [email protected]
We would love to hear from you.
Job Type: Full-time
Pay: £25,000.00-£27,500.00 per year
Work Location: Hybrid remote in Bristol BS1
