Avon and Somerset Police are looking for a Technical Support Co-ordinator to join our busy and friendly IT team.
The Applications Delivery area comprises of people-focused, technical specialists whose passion is maintaining robust, highly available business systems which allow policing information to be available when and where required.
You will be working within one of our teams in the Applications Delivery area providing technical and business functional support for the current CAD (computer aided dispatch) system as well as a variety of critical business systems. If you have good knowledge of IT system administration and consider yourself to be a strong communicator with good analytical and numerical skills, then we would like to hear from you.
In this role you will: -
Work within a designated team and across virtual teams as necessary
Ensure the efficient management of the system data and relevant technical applications
Ensure the delivered services will operate to agreed performance standards, governance and ITIL practices
Technically support the organisation and support the IT Directorate services and products to meet the needs of the force
Ensure conformity and quality standards by managing input of data, including developing and issuing formal guidance
Provide guidance and compliancy of procedural support for high risk incidents / victims and locations in relation to confidential / high profile and sensitive information
Work on an agreed range of performance outcomes, to pro-actively recommend service improvement measures. Undertakes developmental or remedial actions as directed in response to review or business feedback
Assist with the service support activities within the IT incident/programme, change management process
Work as part of the team and carry out other activities within the service management team
Provide technical knowledge to a range of technical support and development services
Required Skills and Experience: -
3+ years working knowledge of IT systems administration, including user account provisioning, access control, and system configuration across enterprise applications
Experience working within a structured IT service environment, with an understanding of ITIL principles (Incident, Request, Change, and Problem Management)
Good understanding of core IT environments, including applications serving Command and Control, end-user devices, networks, and integration points
Good customer service skills
Strong attention to detail with the ability to maintain accurate, auditable records and system documentation in line with governance and audit requirements
Ability to prioritise and manage competing support demands within a busy operational environment
There will be occasions when you are required to travel around the force area, therefore a full UK driving licence is required
To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
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About us
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Diversity is a strength and individuality is an asset.
We recognise the benefit different life experience and perspectives can bring.
We are on a journey to become the most inclusive police force in the country.
Find out more about our benefits and culture
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
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Blended Working/ Hybrid Working
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Avon and Somerset Police encourage flexible working where operationally possible.
This role has been identified as a blended role.
The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.
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Important information before you commence an application (for external applicants)
You will require the following detail to complete this application form:
National Insurance Number
Identification Detail e.g. passport
Address information including proof
Referee information
Full employment history including dates and any qualifications you may have attained
Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have
If the role requires you to drive you will also be required to upload details from your full driving licence including photos.
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Important information before you commence an application- for ALL applicants
The application system only remains active on a single page for a period of 60 minutes.
Please ensure you allow time to complete your application fully as part complete pages do not save.
If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.
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