An exciting opportunity has arisen for an enthusiastic and organised Podiatry Surgery Administrator to join the Inner North West London Podiatric Surgery Service , based at Charing Cross Hospital .
This is an excellent opportunity to become part of a friendly and supportive team, providing high-quality administrative support to a busy specialist podiatric surgery service. As the first point of contact for many patients, you will play a vital role in ensuring the smooth coordination of patient pathways and delivering an excellent patient experience.
You will be responsible for managing referrals, coordinating clinic appointments, maintaining waiting lists and supporting the clinical team with a wide range of administrative duties. Working closely with clinicians, patients, carers and healthcare professionals, you will ensure that information is communicated accurately and efficiently while maintaining the highest standards of customer service.
This role would suit an individual with excellent organisational and communication skills who enjoys working in a fast-paced healthcare environment and takes pride in delivering an efficient and compassionate service.
As a Podiatry Surgery Administrator, you will:
Provide comprehensive administrative support to the Inner North West London Podiatric Surgery Service.
Process and register new patient referrals accurately and efficiently.
Coordinate clinic appointments, manage clinic schedules and maintain patient waiting lists.
Communicate appointment information and service updates to patients, carers and healthcare professionals in a professional and timely manner.
Identify and escalate urgent referrals or patient concerns to the appropriate clinical teams.
Respond promptly to telephone enquiries, emails and other correspondence, ensuring a high standard of customer service at all times.
Maintain accurate electronic patient records and administrative systems in accordance with Trust policies and data protection requirements.
Support clinicians and the wider multidisciplinary team by undertaking a variety of administrative tasks to ensure the efficient day-to-day running of the service.
Prioritise and manage your workload independently, using initiative to resolve routine issues and escalate more complex matters where appropriate.
Contribute to a well-organised, responsive and patient-centred service while maintaining confidentiality and professionalism at all times.
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Successful applicants will be required to demonstrate alignment with the Trust’s values & the behaviours aligned to those values - Accountability, Inclusion, Compassion, and Empowerment , alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
