Job Title: Night Transport Support Operator (Tracker)
- Salary: £25000 – £29500 per year (depending on experience) + Yearly Performance Bonus
- Shift Pattern: 4 On/4 Off | Fixed Night Shifts (6:00 PM – 6:00 AM)
- Location: Office-based
- Position Type: Full-time, Permanent
Job Overview
We are looking for a reliable and detail-oriented Night Transport Support Operator to join our team on a permanent, full-time basis. In this role, you will assist the transport planning team with live vehicle tracking, driver administration and daily operations.
Key Duties & Responsibilities
- Driver Dispatch & Debrief: Manage the outbound dispatch of drivers. Ensure they are issued accurate paperwork and possess a clear, comprehensive understanding of their delivery and collection instructions.
- Live Fleet Tracking: Actively monitor vehicle progress throughout all stages of their journeys using our internal tracking software, transport systems, and direct telephone contact.
- Issue Escalation: Proactively identify and escalate any transit delays, vehicle issues, or unexpected roadblocks that could potentially impact delivery performance.
- Driver & Planner Liaison: Act as the central communication link between the planning team and the drivers to smoothly resolve live operational issues.
- Shift Handover & Team Alignment: Run a detailed shift handover with the incoming day team to ensure all live issues, fleet updates, and tasks are transitioned correctly.
Requirements
- Experience: Previous experience in a transport, logistics, or fleet office is a plus, but not mandatory—we are happy to train the right person if you have the right attitude!
- IT Literacy: You need to be comfortable using computers. We look for good basic skills with emails (Gmail), spreadsheets (Excel), general web applications, and a willingness to learn how to use our vehicle tracking systems.
- Autonomy: You will need to be able to manage your own workload, prioritise tasks, and work independently with minimal supervision overnight.
- Skills & Resilience: You should have great communication skills, a sharp eye for detail, and the ability to stay calm and accurate when things get busy overnight.
Benefits Package
- Competitive salary within the £25000–£29500 range
- 23 days Annual Leave
- Private Pension scheme
- Yearly bonus
- On-site canteen facilities & casual dress code
- Free on-site parking
Phone: 01536 212333
Email: [email protected]
Pay: £25,000.00-£29,500.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
