About Ty Nant Group
Ty Nant Group is the fastest-growing bottled water company in the UK. Our portfolio spans Ty Nant, TAU, Strathmore, Fonthill and Decantae, supported by four operating sites and a growing route to market. We are building a premium customer operation that is easy to deal with, accurate under pressure and capable of managing every order from receipt through to confirmed delivery.
Role purpose
To plan and book reliable, cost-effective outbound transport across Ty Nant Group’s sites and customer base. The two Transport Planners will manage dedicated and full loads, pallet networks, groupage, couriers, collections and exports, with full mutual cover. The role connects customer commitments with warehouse readiness, carrier capacity and live delivery performance.
THE MANDATE
Put every order on the right movement, at the right cost and with enough visibility to recover
problems before service is lost.
What success looks like
- Transport is selected and booked before the agreed cut-off with complete references and documentation.
- Loads are consolidated intelligently without compromising customer delivery commitments.
- Collection, departure and ETA risks are visible and acted on quickly.
- The two planners provide seamless mutual cover across all transport modes and Group sites.
Key accountabilities
TRANSPORT PLANNING AND BOOKING
- Review released orders and select the appropriate mode: dedicated vehicle, full load, pallet network, groupage, courier, collection or export.
- Consolidate compatible orders and plan collections and deliveries around capacity, customer slots, product constraints and site readiness.
- Source capacity, obtain rates and book approved carriers within authority and agreed service requirements.
- Maintain clear primary specialisms between the two planners while retaining full competence and cover across all transport modes.
APPOINTMENTS, DOCUMENTATION AND SYSTEM CONTROL
- Book delivery appointments and enter references in the appropriate customer portals and Ty Nant 360 records.
- Issue complete collection instructions, manifests, pallet-network labels, delivery documents and export information where required.
- Record carrier, mode, rate, booking reference, pallet count, collection time, delivery commitment and special requirements accurately.
- Confirm warehouse and production readiness before committing transport against urgent or constrained orders.
LIVE MOVEMENT CONTROL AND RECOVERY
- Confirm collection and departure, monitor carrier updates and identify late, failed or at-risk movements.
- Intervene with carriers, sites and alternative providers to recover service when the original plan is no longer achievable.
- Provide Customer Care & Delivery Coordination with accurate cause, action, revised ETA and next-update information.
- Manage failed collections, waiting time, refused deliveries, redelivery and other transport exceptions through to operational resolution.
COST, CARRIER PERFORMANCE AND IMPROVEMENT
- Check expected charges against rate cards and identify avoidable extras, duplicate charges or non-standard rates.
- Maintain evidence for transport invoice reconciliation, carrier claims and service-performance reviews.
- Analyse cost per delivery, utilisation, OTIF, failure reasons and carrier performance by route and customer.
- Support improvements to transport master data, structured booking fields, carrier integrations and exception alerts in Ty Nant 360.
Candidate profile
ESSENTIAL
- Experience booking and coordinating road transport, distribution or third-party logistics.
- Practical knowledge of at least two relevant modes such as full loads, pallet networks, groupage, courier, collections or exports.
- Strong attention to detail across rates, addresses, pallet counts, booking references, delivery slots and documentation.
- Ability to manage competing same-day priorities and recover disrupted collections or deliveries calmly.
- Confident communication with carriers, warehouses, customers and internal operational teams.
- Good Excel and systems capability, with accurate record keeping and a commercial approach to transport cost.
PREFERRED
- Experience in drinks, FMCG, food, manufacturing or multi-site distribution.
- Experience using transport-management, pallet-network, carrier-booking or customer-portal systems.
- Knowledge of timed retail or foodservice delivery requirements and palletised load planning.
- Experience with export documentation, transport invoice checking or carrier-rate negotiation.
How you will lead and work
- Decisive and resourceful when the plan changes.
- Commercially aware without taking shortcuts that put customer service at risk.
- Leaves complete system records and provides clear handovers to the other planner.
- Works as one team with Customer Care, Order Processing, Warehouse and Production.
Reward and benefits
- Competitive salary, dependent on experience.
- Discretionary annual Group performance bonus.
- Company pension scheme with a 5% employer contribution.
- Life assurance at four times salary.
- 25 days’ holiday, increasing to 28 days with service, plus bank holidays.
- Role-specific systems, portal and professional development training.
- Employee assistance and wellbeing support, Ty Nant Group product allowance, employee discount and free on-site parking.
This role profile describes the principal accountabilities of the position. It is not exhaustive and may evolve as the Group, customer operation and systems develop. Bonus and benefit arrangements are subject to eligibility, scheme rules and the terms confirmed in the employment contract. Ty Nant Group is committed to creating an inclusive workplace and welcomes applications from suitably qualified candidates from all backgrounds. Appointment is subject to eligibility to work in the UK and any role-appropriate pre-employment checks
Pay: £35,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
