CTS is a leading provider of high-quality workwear, personal protective equipment (PPE), and offshore sourcing solutions. With a commitment to safety, quality, and customer satisfaction, we serve clients across various industries. We are dedicated to delivering exceptional service and customer satisfaction.
Role summary
Working with our Everlast Account in Shirebrook. In this role, you will be the first point of contact for our clients, providing expert assistance and ensuring a seamless customer experience. You will play a crucial role in building and maintaining strong relationships with our customers and ensuring their needs are met effectively
Responsibilities
Serve as the main point of contact for customer inquiries via phone, email, and other communication channels.
Provide expert product knowledge and guidance to customers, helping them select the most suitable workwear, PPE, and offshore sourcing solutions for their needs.
Process orders accurately and efficiently, ensuring timely delivery and fulfilment.
Handle customer complaints and issues promptly and professionally, striving for swift resolution and customer satisfaction.
Liaise with internal departments, including sales, warehouse, and logistics, to coordinate order processing and delivery.
Maintain accurate records of customer interactions and transactions using our CRM system.
Keep up to date with product offerings, industry trends, and regulations related to workwear, PPE, and offshore sourcing.
Occasional travel in UK and Ireland
Skills & Competencies
Previous experience in a customer service role, ideally within the workwear, PPE, or related industry.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong problem-solving abilities, with a proactive and solutions-focused approach to customer issues.
Attention to detail and accuracy in order processing and data entry.
Ability to multitask and prioritise tasks in a fast-paced environment.
Proficiency in using CRM systems and other relevant software applications.
A passion for delivering excellent customer service and exceeding customer expectations.
Pay: £28,000.00-£32,000.00 per year
Benefits:
Work Location: In person
