Operations Administrator
Location: Derby, DE21 4BB (Office-based)
Salary: £26,000–£28,000 per annum
Hours: Full-time, Monday to Friday, typically 8:00am–4:00pm (some flexibility available)
Reports to: Operations Manager
Job Description
Abacus Playgrounds is looking for an extremely organised, confident and proactive Operations Administrator to join our team at our Derby depot.
This is a key role supporting our Operations Manager with the day-to-day coordination of our installation teams, contractors, customers and projects.
Previous experience in the playground industry or an Operations role is not essential. We can teach you our systems, processes and industry. What we can't teach as easily is the ability to stay organised, communicate confidently and keep control of a busy workload when several things need dealing with at once.
The right person will be someone who enjoys being busy, can prioritise effectively and isn't easily flustered. You'll need to be extremely confident on the phone and comfortable dealing with a wide range of people, from customers and suppliers through to installation teams and subcontractors.
This is a fast-moving role where plans can change quickly, deadlines matter and problems sometimes need solving there and then. If you're naturally organised, enjoy getting things sorted and like being at the centre of a busy operation, we'd like to hear from you.
Key Responsibilities
- Provide day-to-day administrative support to the Operations Manager
- Assist with coordinating installation teams, subcontractors and project schedules
- Communicate regularly with customers regarding installation dates, site requirements and project updates
- Liaise with installation teams and contractors to ensure they have the information required for upcoming projects
- Handle incoming telephone calls and emails confidently and professionally
- Help resolve day-to-day queries and issues as they arise
- Ensure relevant project paperwork and information is available before teams attend site
- Maintain accurate and organised electronic records and documentation
- Keep track of outstanding actions and proactively chase customers, contractors and colleagues where required
- Assist with planning and coordinating multiple projects at different stages
- Work closely with the Operations Manager to ensure deadlines and installation programmes are maintained
- Provide general administrative support to the wider Operations team when required
About You
For this position, your personality and approach are more important to us than previous industry experience.
You will need to be:
- Extremely organised – this is the most important requirement for the role
- Able to manage multiple tasks at the same time without losing track of the detail
- Confident working under pressure and to tight deadlines
- Very confident on the telephone, including when dealing with difficult or demanding conversations
- Comfortable chasing people and being persistent when information or action is required
- A strong communicator with customers, contractors and colleagues
- Proactive – someone who sees what needs doing and gets on with it
- Able to prioritise effectively when several things require attention at once
- Calm and practical when plans change or problems arise
- Accurate, with excellent attention to detail
- Comfortable working independently while also being part of a small, busy team
- Competent with email and Microsoft Office
Previous administrative, construction, scheduling or Operations experience would be useful, but it is not essential and full training will be provided.
What We Offer
- £26,000–£28,000 salary per year
- Full training and ongoing support
- Company pension
- On-site parking
- Opportunity to develop within an established and growing business
- Some flexibility around the standard 8:00am–4:00pm working hours
This is an office-based position at our Derby depot (DE21 4BB) and requires daily attendance.
Job Type: Full-time
Benefits:
- Company pension
- On-site parking
Work Location: In person
Pay: £26,000.00-£28,000.00 per year
Benefits:
- Free parking
- On-site parking
Application question(s):
- This position is office-based at our Derby depot (DE21 4BB), Monday to Friday. Please confirm that you can travel to this location every working day.
Work Location: In person
