We are looking for an exceptional, organised and personable Receptionist / Treatment Coordinator to join our friendly team at our established private dental practice in North Leeds.
This is an important front-of-house role within the practice and would suit someone who takes genuine pride in their work, communicates confidently and enjoys making sure things are organised and running efficiently.
We are looking for someone who can become an integral part of our team and provide our patients with an excellent experience from their very first contact with the practice and throughout their treatment journey.
Working Hours
The position is for four days per week:
Tuesday to Friday – 8:00am to 5:30pm
There is a one-hour unpaid lunch break, giving a total of 34 paid hours per week.
The practice is closed to the successful candidate on Mondays, providing a regular three-day weekend.
The Role
Your responsibilities will include:
· Welcoming patients and providing a professional, friendly and reassuring first point of contact
· Answering telephone calls, emails and patient enquiries
· Managing clinicians’ appointment diaries effectively and efficiently
· Booking and coordinating appointments and treatment
· Communicating treatment information and helping patients through their treatment journey
· Following up patient enquiries and treatment plans
· Liaising closely with dentists, nurses, hygienists and other members of the practice team
· Carrying out general reception and administrative duties
· Preparing professional letters, emails and other correspondence
· Maintaining accurate patient records
· Helping ensure the reception area and patient journey run smoothly throughout the day
· Identifying tasks that need completing and taking responsibility for them without needing constant direction
· Developing into a greater Treatment Coordinator role as knowledge and experience increase
About You
We are particularly interested in finding someone who is:
· Exceptionally organised and efficient
· Proactive and able to use their own initiative
· Comfortable working independently as well as within a team structure
· Reliable and able to take ownership of their responsibilities
· An excellent communicator, both face-to-face and over the telephone
· Confident writing professional emails and correspondence
· Friendly, approachable and able to build excellent rapport with patients
· Calm and professional in a busy reception environment
· Able to prioritise effectively when several things require attention
· Confident using computers and learning new software
· Competent with word processing, email and general office computer systems
· Attentive to detail
· Positive and willing to learn and develop
Dental Experience
Previous experience within a dental practice, healthcare environment or Treatment Coordinator role would be advantageous, but it is not essential.
For the right person, we are very happy to provide training in dentistry, our systems and the Treatment Coordinator aspects of the position.
We would therefore also welcome applications from exceptional candidates from other customer-facing or administrative backgrounds who have strong organisational, communication and computer skills.
Finding the right person and the right personality for our team is more important to us than simply finding someone who already has dental experience.
What We Offer
· A permanent position working four days per week
· Tuesday to Friday, 8:00am–5:30pm
· A regular three-day weekend
· 34 paid hours per week
· Salary of £23,000–£25,500 per annum depending on experience
· Full training for the right candidate
· The opportunity to develop your knowledge of private dentistry and treatment coordination
· A varied role with genuine responsibility
· A supportive and established dental team
· A professional private-practice environment
· Opportunities to develop within the role
We are looking for someone who wants to become a long-term member of our team, takes ownership of their responsibilities and enjoys contributing to the successful running of the practice.
If you are highly organised, an excellent communicator and the type of person who sees something that needs doing and gets on with it, we would love to hear from you.
How to Apply
Please apply with your CV together with a short covering letter explaining why you think you would be a good fit for the position.
Pay: £23,000.00-£25,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
