Company Overview
Borrowdale Gates is a stunning 45-bedroom hotel nestled in the beautiful Borrowdale Valley. We are dedicated to providing exceptional hospitality and memorable experiences for our guests, driven by our commitment to excellence and a welcoming atmosphere.
Summary
We are seeking a dedicated Hotel Receptionist to join our friendly team at Borrowdale Gates Hotel in Grange. In this role, you will be the first point of contact for our guests, ensuring their stay begins with warmth and professionalism. Your contribution will help uphold our hotel's reputation for outstanding guest service.
Responsibilities
- Greet and welcome guests warmly upon arrival.
- Manage guest check-ins and check-outs efficiently.
- Handle guest inquiries and provide accurate information.
- Maintain front desk operations and ensure smooth daily functioning.
- Coordinate with housekeeping and other departments to meet guest needs.
- Manage reservations and update booking systems.
- Uphold high standards of phone etiquette and customer service.
- Assist with administrative tasks as required.
- Qualifications
- Proven experience in hotel reception or customer service roles.
- Excellent communication skills, including multilingual or bilingual abilities.
- Strong organizational skills and attention to detail.
- Ability to handle guest inquiries professionally.
- Knowledge of reservation systems is preferred.
- Friendly, approachable, and professional demeanor.
- Ability to work effectively as part of a team.
- Call-To-Action
If you are passionate about delivering exceptional guest experiences and want to be part of a welcoming team at Borrowdale Gates Hotel, we invite you to share your story with us. Join us in creating memorable stays for our guests.
Pay: £12.80 per hour
Work Location: In person
