Job Title: Care Coordinator (Safeguarding)
Line manager: PCN Manager
Accountable to: Clinical Director
Hours per week: 37.5 hours (full time)
Contract: 12 months Fixed Term Contract (Maternity Cover)
Working Pattern: Hybrid
Salary: From £13.57 / hour to £15.27 depending on experience + NHS Pensions
Job Summary:
Andover PCN are looking for an enthusiastic and highly organised person to work collaboratively across all 5 practices within the PCN and the linked care homes, providing coordination and administrative support to the GPs, clinical teams and members of the PCN to support patient care and having a keen interest in safeguarding children and adults.
This is a 12 months fixed-term contract for Maternity Cover.
The Care Coordinator post is seen as a critical and evolving role to support the Multi-Disciplinary Teams (MDTs) and the practices within the PCN to deliver effective, proactive and co-ordinated care to patients. Working closely with the PCN Manager and the PCN team they will support the effective workload management of GPs and other clinical colleagues.
They will work closely and in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider and Health and Wellbeing Coach(es), acting as a link between the Primacy Care Network, practices and the wider healthcare community and also signpost towards Social Prescribers or Health Coaches. The role requires you to be able to work with, and understand the roles of, a variety of different people working in the practice and across the PCN including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, physician associates, paramedics, health and wellbeing coaches, occupational therapists and pharmacy technicians.
The Care Coordinator will be safeguarding Level 3 trained and support clinicians to bring together a patient identified care and support needs and ensure all patients have a single personalised care support plan in line with MASH practice standards and best practice, based on what matters to the person.
They will ensure that clinicians have access to the tools they need to develop a personalised care plan. The Care Coordinator will help patients and their carers with queries to allow them to navigate or signpost for their health needs and ensure they have excellent good quality written or verbal information.
Main Responsibilities
- Will provide holistic support to the safeguarding leads and discuss patient related concerns, be able to follow appropriate safeguarding procedures to support the GP practices within the PCN.
- Be responsible for arranging, attending Multidisciplinary Team Meetings. Proactively prepare any actions prior to the MDT ensuring all relevant clinicians are present
- Be responsible for running searches and daily updating of patients on electronic workflow management systems to identify patients with safeguarding concerns and keeping the safeguarding list / register upto date.
- To record patient interventions on relevant electronic database systems (e.g. EMIS), safeguarding coding and contribute to report generation, analysis and production.
- Follow up on patients coded as ‘child not brought’, ‘unvaccinated children’ etc
- Liaising with local health visitor teams, school nurses, safeguarding leads at school and social services.
- Follow up on patients and all forward actions resulting from MDT discussions.
- To support clinicians and colleagues in the logging and making referrals.
- To ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance.
- To liaise with adult services, proactive care team, frailty team for adults at risk of neglect.
- May be given a caseload of identified patients and be required to ensure that their changing needs are addressed by considering local priorities, health inequalities and/or population health management risk stratification
- To utilise population health intelligence to proactively identify and work with a cohort of patients to support their personalised care requirements,
- Support patients to utilise decision aids in preparation for a shared decision-making conversation;
- Holistically bring together all of a person’s identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person;
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, using tools to understand people’s level of knowledge, confidence in skills in managing their own health;
- Attend Multi-agency safeguarding Hub (MASH) meetings and work in line with MASH practice standards.
- Fill out S47 reports
- Complete S17 and Child Protection conference information requests
- Attend Child Protection (CP) conference meetings where appropriate
- To offer appropriate support and guidance to patients and their families/carers
- To document and monitor aspects of patient co-ordination and service delivery, supporting data collection and audit using the patient administration system
- To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the PCN Team and providing information to any member of the PCN Team in order to ease processes and communication in agreement with data protection protocol
- To support people to take up training and employment, and to access appropriate benefits where eligible for example, through referral to social prescribing link workers;
- To assist people to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing;
- To be responsible for recording, reporting and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles.
- To work effectively as part of a team to provide cover for Care Coordination Teams when required and to be flexible regarding working hours to meet the needs of the service
- To ensure all electronic records are updated and complete within the agreed timescales
- To explore and assist people to access personal health budgets where appropriate;
- To provide coordination of and participate in relevant internal and external working groups and provide project advice, expertise and support when requested
- To provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals;
- To raise awareness within the PCN of shared decision-making and decision support tools; and also
- Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations.
- Dependant on work plans, there may be a requirement to work across different groups and teams
- To research appropriate websites, downloading and circulating documents as requested to support patient care,
- Maintaining communication channels about the PCN including the PCN website and newsletters.
- To work collaboratively with other teams and services to maintain an effective and efficient service
- To support the induction and integration of new staff.
- To plan / organise work using own initiative, whilst being able to work as a valuable member of a team
- To work with other team members to cover leave and sickness as required.To have excellent IT skills, to include Microsoft Office, Outlook and Excel
- To undertake general office duties to support the role
- To carry out any other reasonable duties as requested by a manager to ensure quality of service
Supervision and Support
· The PCN will ensure that organisations and groups to whom its Care Coordinator directs patients:
a. have basic safeguarding processes in place for vulnerable individuals; and
b. provide opportunities for the patient to develop friendships and a sense of belonging, as well as to build knowledge, skills and confidence.
· The PCN’s Core Network Practices will identify a first point of contact for general advice and support and (if different) a GP to provide supervision for the PCN’s Care Coordinator(s). This could be provided by one or more named individuals within the PCN.
· The PCN will ensure the PCN’s Care Coordinator(s) can discuss patient related concerns and be supported to follow appropriate safeguarding procedures (e.g. abuse, domestic violence and support with mental health) with a relevant GP.
· The PCN will ensure that all staff working in practices that are members of the PCN are aware of the identity of the PCN’s Care Coordinator(s).
Education and Training
As a care coordinator, you’ll be enrolled in, undertaking or qualified from appropriate training as set out by the Personalised Care Institute as set out in the Workforce Development Framework for Care Co-ordinators, including training, or apprenticeships to obtain a level three standard; and
· To participate and complete any relevant and mandatory training courses
· To maintain your own continuing professional development, keeping up to date with developments
Information management
· To maintain appropriate confidentiality of information relating to the organisation and its staff and maintain compliance with the Data Protection Act.
· To be responsible for maintaining the confidentiality of all patient and staff records
· Support good integrated governance and information governance practice within the practice.
· Report any concerns or incidents as per policy.
Person Specification – Care Coordinator
Qualifications
Essential
A-level / NVQ level 3 or equivalent experience in admin / business / marketing / customer service environment
Safeguarding Level 3 Adults and Children
Desirable
Degree level education or equivalent
Healthcare qualification (level 3 or 4) or working towards gaining equivalent level
Experience
Essential
Experience of office procedures working at a high level as a part of an administration team / within an administration role
Broad knowledge of general practice and experience within healthcare setting
Experience of dealing with sensitive & confidential information
Desirable
An appreciation of the new NHS landscape including the relationships between individual practices, PCNs and the commissioners
Experience of working in a primary care environment
Experience of delivering patient care services and working with health hubs
Skills
Essential
Understanding and able to deal with confidential and sensitive issues when liaising with patients /other professional team members
Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
Knowledge of IT systems, including the ability to learn new ones to meet continuously evolving needs of the PCN
Ability to prioritise and organise workload to meet deadlines while multi-tasking and maintaining accuracy at all times
Effective time management (Planning & Organising)
Demonstrate personal accountability, emotional resilience and work well under pressure
Desirable
Good clinical system IT knowledge of EMIS or equivalent
Personal Qualities
Essential
Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct
Ability to use own initiative, discretion and sensitivity
Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
Flexible and cooperative
Ability to adapt with new working processes to meet the changing needs of the service.
Ability to identify risk and assess/manage risk when working with individuals
Sensitive and empathetic in distressing situations
Able to provide leadership and to finish workflow tasks
Ability to solve problems and support others in resolving problems utilising analytical skills
Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Other requirements
Essential
Disclosure Barring Service (DBS) check
Evidence of continuing professional development
Desirable
Flexibility to work outside of core office hours
Access to own transport and ability to travel across the locality on a regular basis
PLEASE NOTE: we reserve the right to interview throughout the duration of the advertising period, and if a suitable candidate is found we may withdraw the advert prior to the published close date.
Pay: £13.57-£15.27 per hour
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Store discount
Education:
- A-Level or equivalent (preferred)
Licence/Certification:
- Safeguarding Level 3 Adults and Children Certification (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Andover SP10
