Company Description Maryculter House is a historic 40-bedroom hotel located just 15 minutes from Aberdeen International Airport and close to the Aberdeen Western Peripheral Route, offering convenient access to Aberdeenshire. Dating back to the 13th century, the property features original period details and a distinctive character shaped by centuries of history. Situated on the banks of the River Dee, the hotel provides a scenic setting for guests seeking memorable stays and events. With connections to the Knights Templar, Jacobites, the Gordon family, and even survivors of the Titanic, Maryculter House offers a unique blend of heritage, hospitality, and outstanding location for visitors and team members alike.
Role Description The Operations Manager is a full-time, on-site role of 45 hours per week based at Maryculter House in Aberdeen. This role oversees the daily hotel operations, including front-of-house, housekeeping, food and beverage, and events, ensuring smooth coordination and high-quality guest service. The Operations Manager monitors staffing levels, schedules, and workflows, resolves operational issues, and collaborates with department leads to maintain standards and improve efficiency. Additional responsibilities include cost controls, supporting training and development of team members, ensuring compliance with health, safety, and hospitality regulations, and contributing to continuous improvement initiatives that enhance the guest experience.
Qualifications & Experience
- Proven experience in hotel or hospitality operations management, with a strong focus on guest service excellence, team leadership, and operational performance.
- Demonstrable experience in planning, coordinating, and delivering high-volume weddings, conferences, and events, ensuring exceptional guest experiences from enquiry through to execution.
- Extensive Food & Beverage management experience is essential, with a strong understanding of restaurant, bar, banqueting, and wedding service operations.
- Proven ability to lead and motivate Food & Beverage and Events teams, maintaining high service standards while driving revenue and profitability.
- Experience managing multiple departments, coordinating schedules, and optimising workflows in a fast-paced hospitality environment.
- Strong commercial acumen with the ability to manage budgets, control costs, analyse operational reports, and make data-driven decisions.
- Excellent organisational, problem-solving, and decision-making skills, with the ability to respond effectively to operational challenges in real time.
- Outstanding communication and interpersonal skills, capable of building strong relationships with guests, colleagues, suppliers, and external partners.
- Sound knowledge of health, safety, licensing, and compliance requirements within hotel, food and beverage, and events operations.
- Previous experience within a boutique, luxury, or historic hotel environment would be advantageous.
- Relevant qualifications in Hospitality Management, Business Administration, or a related field are desirable; equivalent practical experience will also be considered.
Key Requirement: The successful candidate must have a strong background in both Food & Beverage operations and wedding/event management, with the confidence and capability to independently lead and oversee large-scale wedding and event operations.
Job Type: Full-time
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking
Licence/Certification:
- Personal Licence (preferred)
Work Location: In person
