We are looking for a part time (10hrs per week) experienced medical receptionist at a GP surgery. Opening hours are 8.30am - 6.30pm so ideally a shift on Monday 8.30am - 12.30pm and Wednesday 12.30pm - 6.30pm, this is not flexible, we are a small but friendly team.
You will be asked to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Experience of working in General practice, use of EMIS clinical system, previous experience in GP administrative support would be an advantage, but not essential.
Flexibility and willingness essential.
Job responsibilities: This list is not exhaustive
Reception
- Receiving patients, consulting with members of practice team
- Dealing with emails
- Be able to cover all reception duties as necessary
Appointments
- Process appointment requests for on the day/future appointments from patients by telephone and in person.
- Deal with visits/requests
Computer
- Registrations of new patients – computer data entry and medical records
- Process patients’ changes of address – computer data and medical records (have knowledge of practice area)
- Register patients for online services
Telephone
- Have working knowledge of multi-line telephones
- Have the confidence to answer telephone calls and deal with queries
Other Tasks
- Ensure building security - key holder
- Any other tasks allocated by managers
Confidentiality:
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Health & safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Demonstrate due regard for safeguarding and promoting the welfare of children and adults.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual is non-judgemental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audits where appropriate
Job Types: Part-time, Fixed term contract
Pay: From £12.71 per hour
Benefits:
Education:
- GCSE or equivalent (preferred)
Experience:
- General practice reception: 1 year (preferred)
Work Location: In person
