Ref Number
C16-00291
Professional Expertise
External Engagement, Communications, Marketing and Events
Department
Vice-President (Advancement) (C16)
Location
London
Working Pattern
Full time
Salary
£43,981-£52,586
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
23-Jul-2026
We are UCL: a diverse community with the freedom to challenge and think differently. The world urgently needs solutions to diverse problems. UCL was founded 200 years ago on the generosity of a collective of people who believed in an institution that could drive forward those solutions. The world needed collective support then, and it needs it again now.
In response, UCL has launched Here, it will happen, our biggest philanthropic and engagement campaign yet. Here, it will happen sets out our ambitions to solve global health, societal, climate and education challenges in UCL’s next century. Here, we have the determination to double down on our discoveries, translate our innovations into impact and inspire the citizens of the future.
There has never been a more exciting time to join UCL Advancement. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success. Here, it will happen.
As Advancement Digital Engagement Manager – Email/CRM, you will lead the strategic planning, coordination and continuous improvement of email communications across UCL Advancement. Working with colleagues across fundraising, alumni engagement and donor engagement, you will oversee the department's master email schedule, ensuring communications are audience-focused, well-timed and deliver an outstanding supporter experience.
You'll manage UCL's flagship alumni newsletter, develop engaging automated email journeys and lifecycle communications, and champion best practice in CRM and email marketing. Using audience insight, analytics and performance data, you'll continually optimise campaigns, improve engagement and help maximise the impact of UCL's ambitious Here, it will happen campaign.
This role is eligible for hybrid working with a minimum of 20% on site.
To find out more about the role, please contact Lauren Cain, Head of Advancement Digital Channels by email: [email protected]
Please use the ‘attach cover letter’ upload option to tell us how you meet the essential and desirable criteria in the person specification.
For more information about UCL Advancement, please visit: www.ucl.ac.uk/giving
You'll have experience managing large-scale email communications using CRM and email marketing platforms, together with a strong understanding of audience segmentation, email deliverability and digital engagement best practice. You'll be confident managing automated communication journeys, maintaining high editorial standards and ensuring communications are accessible, accurate and aligned with brand guidelines.
You'll be a strong communicator with excellent organisational skills and a collaborative approach, able to provide constructive feedback and work effectively with a wide range of stakeholders. You'll enjoy using performance data and audience insight to continually improve communications, engagement and supporter experience, while balancing operational delivery with strategic thinking.
Experience supporting colleagues in the use of digital communication systems or tools would be advantageous, alongside some knowledge of HTML email editing and a commitment to equality, diversity and inclusion.
We are pleased to accept applications from individuals who possess transferable skills and experience drawn from sectors outside of Higher Education.
We know that our people are our greatest asset and in return we provide an empowering environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure days and bank holidays. Visit www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
