Job Overview
We are seeking a dedicated and experienced Duty Manager to oversee daily operations within our hospitality establishment. The successful candidate will ensure exceptional guest experiences, supervise staff, and maintain high standards of service. This role offers an excellent opportunity for individuals with strong leadership skills and a background in hospitality to contribute to a dynamic team environment.
Responsibilities
- Supervise and coordinate the activities of staff to ensure smooth operational flow
- Manage guest relations, addressing enquiries and resolving issues promptly and professionally
- Oversee reservations, check-ins, and check-outs to guarantee efficient service delivery
- Ensure compliance with health, safety, and hygiene regulations across the premises
- Assist in training and mentoring new team members to uphold service standards
- Handle administrative tasks including reporting, scheduling, and inventory management
- Support the management team in implementing policies and procedures to improve overall guest satisfaction
- Act as the point of contact during shifts, making critical decisions when necessary
Skills
- Proven supervising experience within a hotel or hospitality environment
- Strong leadership abilities with excellent organisational skills
- Multilingual or bilingual capabilities are highly desirable to cater to diverse guests
- Exceptional guest service skills with a friendly and professional demeanour
- Knowledge of human resources practices related to staff management and development
- Experience in hospitality operations, including reservations, front desk management, and customer relations
- Ability to remain calm under pressure and handle challenging situations effectively
- Excellent communication skills, both verbal and written
This role is ideal for motivated individuals seeking to advance their career in hospitality management. The Duty Manager will play a pivotal role in delivering outstanding guest experiences while leading a dedicated team.
Job Type: Full-time
Pay: £29,000.00-£31,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
