Job Advert
Cordwallis Bicester are seeking a professional candidate who has exemplary customer service skills to join the team.
This role is responsible for:
Acting as the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.
Supporting Service and Parts Advisors with answering calls, dealing with walk in customers and general administration duties.
Maintain the customer waiting and reception areas to ensure a 5* customer experience is delivered.
Working Hours
Hours of work:
44.5 hours per week across 3 alternating shifts Monday to Friday:
7.00am to 4.00pm
8.00am to 5.00pm
9.00am to 6.00pm
All with 30 minute unpaid break each day
Plus 1 in 3 Saturday mornings, 8.00am to midday*
Saturday hours are averaged over the year and paid monthly, you will receive payment for 44.5 hours per week
Salary
£29,410.94 per annum
Career Progression
If you are also looking to further your career, look no further - we are particularly interested in candidates who would like to get to the next level and become an Accredited Service Advisor (following the VW or MAN Truck training accreditation pathway).
You must be able to think on your feet reacting quickly to challenges that come your way, able to communicate effectively with your co-workers, you'll be happy working within a team and independently.
Proficient in all Microsoft applications (email, excel, word etc) and comfortable with learning new software such as Kerridge.
A "can do attitude" and happy disposition is a must, working in this family owned and run business.
If you are passionate about delivering excellent customer service and are ready for a new challenge, this could be the opportunity for you.
Responsibilities:
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Welcome Customers to the Branch.
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Maintain customer waiting area.
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Deal with customer needs face-to-face and over the phone with a professional and friendly approach
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Complete jobcard preparation for all workshop jobs, including pre calls and post calls.
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Updating customers as directed by Senior Service Advisor.
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Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
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Inform customer of outstanding campaigns and arrange for work to be completed
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Scanning Jobcards over to Admin Team for processing.
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Completing retail and cash invoicing
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Build rapport with all staff and customers
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Assist in any area of Cordwallis Service Core Process from Scheduling, Pre-Calls, Customer Updates, Follow up Calls and future work planning.
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Work in Progress (WIP) control for the branch.
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To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
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To maintain invoice filing in an accurate, timely and efficient manner
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To ensure up to date knowledge and training on all franchise requirements
- To undertake such other tasks as may reasonably be required
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To enhance the image and reputation of the company whilst supporting its commercial interests
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To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
More about what Cordwallis Group can offer you:
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Multi manufacturer training programmes available – we will support you with your desired career progression level
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30 Days Annual Leave including Bank Holidays
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Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
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Holiday + Purchase Scheme (up to 3 days available to purchase)
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Employer Statutory Pension Scheme
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Free Class IV MOT per year
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Mental Health First Aiders
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Referral bonus if you introduce your technician friends (£1500!)
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Paternity pay – Full 2 weeks pay
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Personal Accident Scheme
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Corporate uniform provided
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Cycle to work scheme
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Onsite Parking
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EV Salary Sacrifice Scheme
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Working for a friendly family business!
Working for Cordwallis is not just about the job - it’s about you too. This is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a statutory pension scheme, complementary life insurance, holiday loyalty scheme, cycle to work and the opportunity to develop your career up-to director level if that’s your ambition.
Cordwallis is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; LEADERSHIP, INTEGRITY (open, transparent, supportive), and FUN in terms of recognition for performing above and beyond and celebrate success in all we do and EXCELLENCE (People, teams, development).
If this sounds like you, and you’re looking for a new challenge, please apply now!
We look forward to hearing from you.
NB: We are currently only accepting applications from applicants based in the UK with the correct work permits.
