Role: Import Coordinator Reporting To: Import Team Leader Key Relationships: Clients / Team Leader / Team Members / Other office colleagues / SCM / Transport Dept / Admin Dept Core Capabilities: Industry, operational & EV Cargo experience / Commercial, financial and transaction awareness / Good Communicator / Customer focused / Strong systems knowledge / Ability to prioritise / Able to work on own initiative / Self motivating / Reporting & statistical skills / Able to handle difficult situations / Quick thinker Staff
- Be prepared to cover the desk between 08:00 & 17:30
- Assist staff training in aspects of day-to-day tasks & share knowledge where appropriate
- Ensure flexibility for overtime Customers
- Handle any minor customer issues/disputes/complaints etc
- Make Team Leader aware of any issues and / or any need for a visit
- Follow check sheet guidelines for new customers to ensure they are implemented correctly
- Attend any customer meetings as necessary
- Identify additional areas / services we can sell to existing customers Workload
- Support team with day-to-day work during times of sickness / holiday etc Procedures
- Arrange cargo pre-shipment with EV Cargo office or origin partner office
- Ensure all jobs are loaded correctly
- Ensure Bills of Lading are endorsed correctly and update receipt in Cargowise
- Raise non conformances for all non conforming issues
- Ensure clients are chased for documentation
- Ensure invoice is raised to the client at the correct time
- Update action lists for all SCM customers daily if applicable
- Identify procedural inadequacies & offer suggestions for improvements Transport
- Ensure work is managed to avoid bookings appearing on the not cleared list
- Ensure the daily not cleared list is completed in good time
- Check the unbooked report to ensure delivery bookings have been allocated to all consignments
- Ensure bookings are managed correctly, balancing availability, free time & lead times Customs
- Ensure all CFSP deadlines are met, both internal & those defined by Customs
- Ensure accurate use of Customs tariff within the team to both increase efficiency & Customer service levels
- Ensure all Customs entries are pre-lodged on time
- Ensure entries are checked in detail following check sheets
- Learn from issues raised by customs audits
- Complete and update the C18 / C285 process Invoicing:
- Raise invoices to EV customers for shipping, clearance and delivery of consignments
- Create any customer specific reports
- Liaise with customers & colleagues to resolve any queries as efficiently and courteously as possible
- Contact the Profile/Commercial dept for haulage rates to destinations there is no fixed rate for & add to CW if applicable via the Profile Team
- Ensuring the job files are showing the correct profit against the job balance. You may have to liaise with colleagues to correct the shipment Knowledge
- Strong commercial, financial and transactional knowledge
- Adequate knowledge of CNS, Destin8, CDS, ASM &/or Ricardo
- A good understanding of the terms and endorsements of BOL's
- Aware of how LIMA works & how GCS operate
- Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1's / NCTS
- Understand Incoterms
- Understand profiles and rates
- Understanding of sailing schedules including feeder vessel operations Rewards & Incentives: Paid overtime / Profit related bonus / Incremental holiday Possible Career Progression
