Ready to Own the Patient Journey, Start to Finish?
At SmileCare Studio in Nuneaton, we believe a patient's confidence in their treatment starts the moment they walk through the door — and that's down to you. We're looking for an experienced Senior Dental Receptionist / Treatment Coordinator to be the warm, professional face of our practice and the trusted guide who helps patients say “yes” to the care they need, with honesty and without pressure.
This is a role for someone who takes real ownership — from the first enquiry, through treatment planning and fees, to a patient's very last visit — and who genuinely enjoys building relationships as much as running a tight, well-organised front desk.
About SmileCare Studio
Smilecare Studio is an independently owned, community-focused dental practice on Bond Street in Nuneaton, rated 4.8 on Google by our patients. We're a close-knit team of around 14 — four dentists covering smile makeovers, dental implants and minor oral surgery, endodontics, and facial aesthetics, alongside dental hygienists, a dental therapist, and a supportive nursing and reception team. We believe dental care should feel personal, not corporate — and that ethos shapes everything we do, for patients and team members alike.
What You'll Be Doing
- Deliver an outstanding patient experience from first contact through to ongoing care.
- Welcome every patient with warmth and professionalism.
- Manage appointment scheduling, recalls, and diary optimisation.
- Handle telephone and email enquiries efficiently.
- Coordinate patient treatment plans and support patients throughout their treatment journey.
- Present treatment options and discuss fees clearly, honestly, and without pressure.
- Assist with finance applications and payment arrangements where appropriate.
- Follow up on treatment enquiries to help more patients feel confident about starting care.
- Manage patient plan onboarding and cancellations.
- Maintain accurate patient records and ensure compliance with GDPR and practice policies.
- Support the team in delivering excellent patient satisfaction.
- Lead by example at reception and support colleagues when needed.
- Liaise closely with clinicians, nurses, and management to keep communication seamless.
About You
You will have:
- Previous experience working in a dental practice.
- Experience as a Treatment Coordinator (preferred).
- Excellent communication and interpersonal skills.
- A confident, friendly, and empathetic approach.
- Strong organisational and multitasking abilities.
- High standards of professionalism and attention to detail.
- Experience using dental practice management software (Dentally).
- Confidence discussing treatment plans and fees with patients.
- A proactive attitude and the ability to work both independently and as part of a team.
Most importantly, this isn't a traditional reception role. You'll play a key part in helping patients understand their treatment options, feel confident about their decisions, and start the care they need. If you enjoy building trust and guiding people through their treatment journey, you'll thrive here.
Desirable
- Experience as a Dental Nurse (not essential).
- Experience with private and cosmetic dentistry.
- Knowledge of dental finance options.
- Experience in patient journey management and treatment conversion.
What We're Offering
- Salary of £26,500 – £28,080 per annum, dependent on experience.
- Annual performance bonus — the equivalent of an extra month's salary for hitting team and individual goals.
- 28 days inclusive of bank holidays.
- Nest pension.
- Monday to Friday, with occasional flexibility for a Saturday or a later finish when needed.
- A supportive and friendly working environment.
- Ongoing training and professional development.
- Opportunities for career progression.
- Uniform provided.
How to Apply
If you're passionate about patient care and enjoy building lasting relationships while helping patients feel confident about their dental treatment, we'd love to hear from you. Please submit your CV on indeed.
Pay: £26,500.00-£28,080.00 per year
Application question(s):
- Do you have experience using dental practice management software such as Dentally?"
- Do you have at least 2 years working in a dental practice?
- Are you comfortable and confident discussing treatment plans and fees with patients?
- Patient experience is at the heart of this role — every interaction, from a phone call to a chat at the desk, shapes how confident a patient feels about their care. What does great patient experience mean to you, and how would you bring that to life in this role?
- Tell us about a time you helped a patient feel more confident, reassured, or informed — for example, guiding them through a treatment plan and costs, calming someone who was nervous, or resolving a scheduling or billing concern. What was the situation, and what did you do?
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
