Are you a passionate Customer Experience professional who wants to join us to help shape exceptional customer journeys while building your career with us?
About the role
In this role, you will play a key part in delivering a consistent, high-quality service to both our customers and colleagues. You’ll work within a Contact Centre environment, with a focus on resolving queries at the first point of contact wherever possible.
You will also support our Planning team by accurately using scheduling systems and related software, helping to ensure operatives’ diaries run smoothly and efficiently.
Working Hours
You’ll be part of a rota covering shifts between 07:00 and 20:00, including:
- Early starts
- Standard daytime hours
- Later finishes
We aim to ensure fair and balanced scheduling for all team members.
✅ No weekend work
✅ No bank holiday working
What we’re looking for
We’re keen to hear from people who:
- Have previous contract centre customer service experience
- Are confident using IT systems, including Microsoft Office or similar tools, and can quickly learn new systems
- Are passionate about delivering excellent customer service
- Communicate with empathy, patience and respect at all times
- Can work both independently and as part of a team
- Are flexible to meet service needs within the rota provided
- Have a good understanding of data protection (GDPR)
- Are committed to equality, diversity and inclusive working practices
Please review the full JD for a breakdown of what you’ll be doing in this role, and what skills we are looking for.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people.
We are continuing to grow, with a strong focus on providing high-quality, affordable homes and delivering excellent services to our customers.
Our people are at the heart of what we do, and we are proud to offer a supportive and collaborative working environment.
What we can offer you
- Excellent pension scheme with high employer contributions
- Free, fully equipped onsite gym and changing facilities
- 3 days per year for volunteering through our Make a Difference scheme
- 25 days annual leave (rising to 30 days), plus bank holidays and option to buy/sell leave
- Free Employee Assistance Programme, including counselling support
- Free annual flu vaccination
- Cycle to Work scheme
- The opportunity to work in a vibrant part of the South West
We do not accept unsolicited applications or contact from recruitment agencies.
To Apply:
If you are interested in this fantastic opportunity, please select apply and complete our short form and upload your CV, aligning it to the person specification to demonstrate your knowledge, skills and experience to meet the requirements of the job.
For an informal discussion about this role, please contact Sarita Banyard, Customer Experience Manager on 07542502541.
Ready to take the next step? Apply now. Applications will be reviewed and shortlisted on an ongoing basis.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
Pay: £27,289.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Application question(s):
- Do you have experience handling high volumes of customer enquiries efficiently?
- Do you have experience in working to performance targets, including quality, accuracy and productivity?
Work Location: Hybrid remote in Plymouth PL6 5DH
