Job Overview
QDC are looking for an Application Support Analyst to join their team. We are a leading UK Microsoft partner specialising in Microsoft Project and Portfolio Management (PPM) solutions, primarily built on Microsoft's Power Platform.
Key Responsibilities:
- Providing application support to customers, including managing the entire incidents' lifecycle from logging, triaging and investigating, all the way through to resolution
- Acting as a point of contact for customers, offering guidance and support on the use of applications
- Monitoring platform performance and proactively identifying potential issues
- Working closely with stakeholders and technical teams to support application enhancements and fixes
- Create and maintain clear documentation for support processes including known issues and fixes
- Contributing to the continuous improvement of support processes and user experience
Desired skills:
- A passion for technology with a desire to learn and grow
- Enthusiastic and willing to get stuck in
- Strong communication and interpersonal skills
- Good problem-solving skills with the ability to be both proactive and reactive
Work perks and benefits:
- A very varied role with lots of opportunity to learn across a broad set of operations, including consultancy and development
- Friendly, relaxed work environment with lots of social activities
- Private medical insurance
Pay: £24,500.00-£25,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- On-site parking
- Private medical insurance
- Sick pay
Application question(s):
- Experience with Microsoft Power Platform
- Familiar with Microsoft 365 (e.g. Microsoft Teams)
- Familiar with Office (e.g. Microsoft Word, Microsoft Excel)
Experience:
- Application support: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
