Complex Care Support Worker – Day & Night Shifts
Location: South London, Croydon
Pay Rate: £12.71 per hour
About the Role
We are looking for a dedicated, compassionate, and reliable Complex Care Support Worker to join our team and provide high-quality, person-centred support to an individual living with a highly complex multisystem condition.
This is a rewarding specialist role requiring continuous supervision, excellent observation skills, patience, and a genuine commitment to supporting the individual’s dignity, independence, comfort, and wellbeing.
You will work as part of a supportive care team, developing a strong understanding of the individual’s needs and providing consistent care across both day and night shifts.
Key Responsibilities
- Supporting with moving and handling, including active-assisted movement.
- Providing support to an individual with severe visual impairment.
- Supporting an individual who is non-verbal, using appropriate communication methods and cues.
- Building positive and therapeutic relationships while maintaining clear professional boundaries.
- Supporting individuals with learning disabilities and autism.
- Providing personal care while promoting dignity, privacy, comfort, and skin integrity.
- Using communication approaches tailored to the individual’s needs and preferences.
- Supporting sensory regulation and recognising and managing potential triggers, including stress and fatigue.
- Monitoring physical and emotional wellbeing and escalating concerns appropriately.
- Maintaining a safe, calm, and supportive environment at all times.
- Following care plans, risk assessments, and agreed support strategies consistently.
Don’t Have Every Skill? That’s Okay!
It is not essential to have experience in every area listed above. We understand that complex care requires specialist knowledge, and we are committed to supporting the right candidate through training, guidance, and upskilling.
What matters most is your attitude, reliability, willingness to learn, and genuine desire to make a positive difference.
About You
To be successful in this role, you will ideally be:
- Experienced in complex care, high-dependency care, or supporting individuals with significant care needs.
- Calm, patient, observant, and proactive in your approach.
- Confident working in situations where needs can change quickly.
- Comfortable supporting individuals with communication, sensory, behavioural, and physical needs.
- Able to build trusting relationships while maintaining professional boundaries.
- Committed to delivering consistent, respectful, and person-centred care.
- Reliable, professional, compassionate, and willing to learn.
- A strong team player who understands the importance of communication and continuity of care.
What We Offer
- Consistent weekly day and night shifts
- Opportunities to develop specialist complex care skills
- Training and support to help you build your confidence and experience
- The opportunity to work within a structured and supportive care package
- A rewarding role where your work can make a genuine difference every day
- The chance to become part of a dedicated team committed to delivering exceptional, person-centred care
Apply Today
If you are compassionate, reliable, willing to learn, and passionate about supporting people with complex needs, we would love to hear from you.
Apply today and take the next step towards a rewarding career in complex care support.
Pay: £12.71-£14.00 per hour
Benefits:
Application question(s):
- Do you have complex care experience?
- Will you be able to reliably commute to Croydon for this job?
Experience:
- Complex care: 3 years (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
