£13.25 per hour
24 hours per week, inc. one weekend day
Start ASAP
Our reception area is the beating heart of the Boardroom, where every customer is greeted with enthusiasm and every question or request, no matter how strange, is met with a smile!
We remember what it’s like to be stepping onto the mats for the first time, so we’re here to make every customer’s journey with us easy, safe, enjoyable and memorable. We create strong bonds with our customers and become trusted faces that customers look forward to seeing.
Working on reception extends beyond simply welcoming customers and answering questions – we’re part of the foundation that keeps the centre running smoothly, supporting other teams to deliver great food, fun sessions, and enjoyable routes.
This role is primarily a front of house role with additional responsibilities for the safe day-to-day operation of the centre when a Duty Manager is not on site. You will act within the scope of the Key Holder role, following center policies and procedures, and escalating matters where required.
You will be a strong, reliable and knowledgeable member of the team, supporting the Duty Manager when they are on site to ensure that customers receive the best possible experience while climbing at The Boardroom.
Front of House responsibilities
- Signing customers in to climb
- Registering new customers to the center
- Taking food and drinks orders
- Preparing hot drinks to order
- Monitoring the safety and wellbeing of customers using the facilities
- Daily cleaning tasks
- Daily opening and closing checks and routines
Additional Key Holder responsibilities
- Opening and locking up the centre when a Duty Manager is not present.
- Completing cash-up procedures.
- Responding to day-to-day operational issues when a Duty Manager is not present, making appropriate decisions within the scope of the role and escalating where necessary.
- Acting as the initial point of contact for first aid, safety and safeguarding concerns when a Duty Manager is not present, following the centre’s procedures and escalating appropriately.
Expected skills/experience
- A strong customer focus, with a friendly and approachable manner.
- Able to remain calm and make sensible decisions when dealing with unexpected situations.
- Comfortable taking responsibility and working independently within established procedures.
- Able to communicate clearly and appropriately with customers and colleagues.
- Adaptable and willing to support different areas of the centre when needed.
- Experience as a Key Holder, or in a similar role involving responsibility for premises and customers without direct management supervision.
- Experience working effectively as part of a close team.
- Experience working collaboratively across different teams.
Desirable skills/experience
- First Aid trained, with experience of responding to incidents.
- Experience in a supervisory or management role.
- Experience working in a climbing centre.
- CWI (Climbing Wall Instructor) qualified or above.
What we’re offering:
- Typically two consecutive days off, including one weekend day
- Friendly and positive working environment
- Flexibility with regards to holiday
- Free climbing and use of a well-equipped gym, for you and a friend/partner
- Employee discount on food and shop items
If you think you’d be a great fit then we’d love to hear from you!
Please send your CV and a short covering letter telling us a bit about your experience and why you want to work for us:
[email protected]
We hire based on merit and encourage people from all backgrounds to apply. If you need any adjustments to help you through the process, just let us know.
Pay: £13.25 per hour
Expected hours: No less than 24.0 per week
Benefits:
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking
Work Location: In person
