Job Overview
We are seeking a dynamic and detail-oriented IT Technician to join our technology support team. In this role, you will be the frontline problem solver, ensuring that all computer systems, networks, and hardware operate smoothly and efficiently. Your proactive approach will help maintain optimal IT performance across the organization, providing essential technical support to staff and ensuring seamless connectivity. This position offers an exciting opportunity to apply your technical expertise in a fast-paced environment while contributing to the overall success of our operations.
Responsibilities
- Provide comprehensive desktop support to end-users, troubleshooting hardware, software, and network issues promptly and effectively
- Maintain and support computer hardware, including desktops, laptops, servers, and peripherals
- Configure, manage, and troubleshoot network components such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, DNS (Domain Name System), TCP/IP protocols, and switches
- Administer Microsoft Windows Server environments and Active Directory for user account management and security permissions
- Support operating systems including Windows, macOS, and Linux by diagnosing and resolving technical issues
- Utilize tools like SCCM (System Center Configuration Manager), ServiceNow, Jira, and BMC Remedy for incident tracking, asset management, and service requests
- Assist with software troubleshooting across various applications including Microsoft Office suite and other enterprise tools
- Implement security measures such as firewall configurations and VPN access to safeguard organizational data
- Collaborate with team members to perform system updates, patches, and routine maintenance tasks
- Communicate clearly with users at all levels to provide exceptional customer service and technical guidance
Experience
- Proven experience in IT support or help desk roles with a strong understanding of computer networking principles
- Hands-on experience supporting Windows Server environments and Active Directory management
- Knowledge of operating systems including Windows, macOS, and Linux; familiarity with BMC Remedy or ServiceNow is a plus
- Strong troubleshooting skills related to software issues, hardware failures, network connectivity problems, and security configurations
- Familiarity with TCP/IP protocols, DNS management, LAN/WAN architecture, VPN setup, firewall configuration, and TCP troubleshooting techniques
- Experience working with remote support tools such as Jira or ServiceNow for incident tracking and resolution
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
- Ability to analyze complex problems quickly and develop effective solutions in a timely manner
Join us as an IT Technician if you’re passionate about technology support and eager to make a tangible impact through your technical expertise. We value energetic problem solvers who thrive in collaborative environments while delivering top-tier service. This is a paid position that offers the chance to grow your skills within a vibrant organization dedicated to innovation.
Pay: £25,420.00-£46,726.33 per year
Benefits:
- Free or subsidised travel
- Private medical insurance
Work Location: In person
