Lead Conversations. Build Confidence. Grow With the Team.
Ready to take your customer-facing skills to the next level?
We're looking for a motivated Customer Service Team Leader to join our growing team. This entry-level opportunity is designed for someone with strong communication skills who wants to develop towards team leadership while remaining actively involved in day-to-day customer interactions.
You'll work closely with customers and colleagues, learn how to support a high-performing customer service team, and gain practical leadership experience through structured training.
What You'll Be Doing
- Interact with customers daily and help deliver a consistently positive experience.
- Support customer service representatives with enquiries and routine customer concerns.
- Help coordinate daily team activities and customer service workflows.
- Encourage colleagues to maintain professional service standards.
- Assist with onboarding and supporting new team members.
- Share customer feedback and identify opportunities to improve service.
- Help monitor team activity and contribute to service objectives.
- Support managers with day-to-day team coordination.
- Help create a positive, collaborative team environment.
- Take on additional leadership responsibilities as your experience develops.
We're Looking For Someone Who Is
- Confident speaking with customers and colleagues.
- Friendly, approachable, and naturally supportive of others.
- Interested in developing leadership and people-management skills.
- A clear communicator with good listening abilities.
- Organised and comfortable managing competing priorities.
- Positive, reliable, and willing to take initiative.
- Comfortable working in a fast-paced customer-facing environment.
- Ambitious about building a long-term career in customer service and leadership.
No previous team leadership experience is required. Experience in customer service, retail, hospitality, sales, events, or other customer-facing roles is beneficial but not essential, as full training and leadership development will be provided.
What You'll Receive
- Competitive annual salary plus performance-based bonuses.
- Structured customer service and leadership training.
- Practical experience supporting a customer-facing team.
- Coaching and mentoring from experienced managers.
- Clear progression into senior customer service and management positions.
- Recognition and performance rewards.
- Team development and networking opportunities.
- A supportive and collaborative working environment.
Why This Opportunity?
This role gives you the chance to learn leadership while staying close to the customer experience. You'll develop skills in communication, coaching, problem-solving, team coordination, and customer relationship management.
As you demonstrate your ability to support customers and colleagues, you'll have opportunities to progress towards Customer Service Manager, Operations, Team Management, and wider leadership roles.
Apply Today
If you're ready to develop your leadership skills, work directly with customers, and take your first step towards management, apply today for the Customer Service Team Leader opportunity.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Pay: From £27,000.00 per year
Benefits:
- Free parking
- Gym membership
- On-site parking
Application question(s):
- Are you comfortable for interacting with customers as part of your daily responsibilities?
Work authorisation:
- United Kingdom (required)
Work Location: In person
