This is an exciting opportunity to join our friendly, dedicated, and highly respected team in delivering outstanding, patient-centred care to our local community.
At Abbeyview Surgery, we are committed to continually improving the services we provide. We work collaboratively as a team and alongside our Patient Participation Group (PPG) to identify opportunities to enhance the patient experience and develop innovative ways of meeting the needs of our population. The successful applicant will play a key role in supporting these ongoing improvements and helping to shape the future of our services.
You will work within a supportive and welcoming environment where teamwork, professionalism, and continuous development are highly valued.
-Essential criteria
General Practice or Primary care experience Experience / good knowledge using Systmone clinical system
Reporting to the GP Partners and Business Manager, you will help ensure the effective day-to-day management of the Practice. This includes supporting the delivery of contractual obligations to NHS England (NHSE) and maintaining compliance with Health and Safety requirements, Information Governance standards, employment legislation, and Care Quality Commission (CQC) regulations.
We would be pleased to hear from clinicians and experienced support staff seeking to develop their career in practice management.
Main duties of the job
Working closely with the Business Manager and GP Partner, you will support the efficient operation of the Practice and contribute to the delivery of high-quality services. Key responsibilities include:
- Providing oversight and support for HR processes, staff training, and people management.
- Ensuring compliance with Health and Safety, Information Governance, CQC requirements, and other statutory and regulatory obligations.
- Acting as a key point of contact for patient communications and engagement with the Patient Participation Group (PPG).
- Managing and responding to patient feedback and complaints in a professional and timely manner.
- Supporting workforce planning, rota management, and staff scheduling.
- Assisting staff with IT systems, digital developments, and practice-wide change initiatives.
- Supporting the ongoing development and improvement of Practice services.
Overview
Abbeyview Surgery is a thriving semi-rural, part-dispensing practice serving approximately 9,000 patients in Crowland, Lincolnshire..
Our multidisciplinary team includes GPs, Advanced Clinical Practitioners (ACPs), Nurses, and Healthcare Assistants (HCAs), supported by a growing range of specialist roles including a Diabetes Specialist Nurse, Physiotherapist, MSK Practitioner, Clinical Pharmacists, Care Coordinator, and Social Prescriber.
We have a strong and inclusive team culture, with all departments working collaboratively to deliver the highest standards of patient-centred care. We believe in supporting one another, embracing innovation, and continually striving for excellence.
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Bereavement leave
- Free parking
- On-site parking
- Sick pay
- Work from home
Work Location: In person
