About the role;
Do you love talking to customers? Not just surveying them, but picking up the phone, running focus groups, and really understanding what makes their working lives better?
We're looking for a Product Manager to own OneView, the product that sets TSG apart. OneView gives our customers one whole view of their technology estate, from procurement to cyber and AI, across every site and device, in a single portal that Execs, CFOs and IT managers can understand and trust.
This is a hybrid role where you will be expected to spend 2-3 days per week in our Team Valley office.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.
Ownership at TSG
Every role at TSG comes with our Ownership Ladder. It sets out what ownership means here — from doing your own task well to owning the outcome end-to-end, following the work through every handoff until it lands, and bringing solutions rather than just problems. We include it in every job description because it applies to every person, whatever the role or level. It's the standard we hire to, work to, and back each other on. When you join us, you'll be operating above the ownership line — seeing it, owning it, solving it, and delivering it.
Why should I work for TSG?
Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
Own the OneView product portfolio and how its products connect and work together
Run customer focus groups and individual discussions with customers to gain feedback on what they love and what would provide more value
Use customer feedback and clear user stories to provide product direction to developers
Work closely with developers to ensure what we build is fit for purpose and properly connected
Support with product testing to ensure it delivers on its promise
Support go-to-market strategies, making sure our customer success and sales teams understand OneView and can talk about it confidently
Knowledge, Skills & Experience;
Strong product management experience within connected or platform-based products
Ability to translate customer needs into clear requirements developers can act on
Good customer interaction and relationship building skills, proactive at picking up the phone to have effective customer conversations
Good questioning skills to understand what’s working and what could be improved through customer interactions
Good technical skills, able to work with a development team to support customer outcomes
Experience in a front facing product based role, understanding customer requirements and liaising with multiple teams to support customer outcomes
Able to display clear achievements from past experiences
Demonstrates proactiveness and ability to hold meaningful conversations with customers that lead to value-add outcomes
Benefits;
25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards
If this sounds like the role for you, please apply today to be considered.
