Overview
We are seeking a dynamic and experienced Supervisor/Waitress to join our hospitality team. This role combines leadership responsibilities with exceptional customer service, ensuring that guests enjoy a memorable dining experience. The ideal candidate will possess strong supervisory skills, a passion for food and beverage service, and a comprehensive understanding of restaurant operations. This position offers an excellent opportunity for individuals looking to advance their career within the hospitality industry while delivering outstanding service to our valued guests.
Responsibilities
- Oversee daily restaurant operations, ensuring smooth workflow and high standards of service
- Supervise and support waiting staff, providing guidance and training as needed
- Serve food and beverages to guests efficiently and courteously, maintaining excellent customer relations
- Assist with food preparation and kitchen tasks when required, supporting culinary staff to uphold food safety standards
- Manage reservations, organise table allocations, and handle guest enquiries professionally
- Ensure compliance with health and safety regulations, including food safety protocols
- Monitor cleanliness and organisation of the dining area, ensuring a welcoming environment
- Handle guest complaints or concerns promptly to maintain guest satisfaction
- Collaborate with kitchen staff on food production and presentation standards
- Support team management by motivating staff, organising shifts, and fostering a positive working environment
Skills
- Proven experience in supervising or managing within a restaurant or hospitality setting
- Strong knowledge of food preparation, cooking techniques, and food safety standards
- Excellent customer service skills with the ability to serve guests professionally and courteously
- Leadership qualities with experience in team management and staff supervision
- Familiarity with food production processes, kitchen operations, and hospitality best practices
- Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail
- Good organisational skills with the capacity to oversee multiple responsibilities simultaneously
- Knowledge of barista techniques or bar service is advantageous
- Experience in hotel or large-scale hospitality environments is desirable
- A proactive attitude with excellent communication skills and the ability to lead by example
This role is ideal for motivated individuals seeking to develop their supervisory expertise within a vibrant hospitality setting. We value professionalism, enthusiasm, and a commitment to delivering exceptional guest experiences.
Pay: £12.21-£16.58 per hour
Work Location: In person
