Forest Sofa Ltd is a well established and growing UK upholstery manufacturer looking for a confident person to join our retail sales team. The ideal candidate will take great pride in offering every customer a great sales experience.
Working on behalf of our three retail brands which offer a range of sofas, sofa beds and beds for sale direct to the public and selected retailers you will handle multiple customers at the same time and ensure customer experience is at the heart of all your communications.
The role will include the following duties:
CUSTOMER SUPPORT DUTIES
- Helping the team ensure every call is answered you’ll deal with both inbound and outbound calls, ensuring each customer has a great experience
- Helping customers in our showroom to find their perfect sofa or bed.
- Contacting our customers for feedback on their experience and encourage conversion.
- Entering online orders and any orders taken personally in the showroom/over the phone.
- Any other miscellaneous duties as and when required
ADMINISTRATION
- Update the live orders sheet weekly with production updates
- Collecting balance payments for orders.
- To work pro-actively to improve the service provided from order entry to post sales, in support of the wider sales team.
Key Skills:
- Experience working in a customer service role is preferred.
- Ability to use own initiative to problem solve to ensure the best service for our customers
- Customer focused
- Organised, resilient and flexible
- Excellent verbal and written communication skills
- Excellent attention to detail
- Team player
- Proficient in MS Office; Outlook, Word and Excel
- Good time management
- Ability to work to targets but ensure customer experience is your primary focus
Core Hours - Saturday/Sunday plus Bank Holidays
- Saturday 10am - 4pm
- Sunday 11am - 4pm
- Bank Holidays 11am - 4pm
Job Type: Part-time
Pay: £12.71-£13.00 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Work Location: In person
