We have an exciting opportunity for a Planned Patient Care Administrator to join our Patient Services Team at LMP. The successful candidate will:
- Work as part of the Planned Patient Care Administration team, to support the clinical teams within the Practice and the Care at Home Team, for all routine and continuity patient needs. Urgent care (within 72 hour) needs should be passed to the Urgent Care Administrators, unless otherwise appropriate.
- Assist with the organisation and delivery of all administrative aspects of work in the Planned Care Teams and the Care at Home Team.
- Reduce the administrative workload of clinicians in the practice, working within defined protocols or within clearly defined instructions where protocols do not exist.
- Assist the practice to perform more effectively.
- Work under the supervision of the Non-Clinical Care Coordinator to ensure that all care needs for patients are met.
Please note that the exact working pattern for this role is to be confirmed, however the successful candidate will be required to work on a Friday.
Key Duties/Responsibilities
- To work closely with all members of the practice team and external organisations to enhance patient care.
- To work closely with the patients of the practice and their family/carers to assist with the smooth running of their care.
- To assist all clinicians with administrative tasks, working within defined protocols. Duties may include;
- Review and action normal test results.
- Review and action letters/correspondence that doctors do not need to see.
- Do the administrative aspect of simple referrals on behalf of doctors/nurses.
- Filter requests for information/advice from patients/carers/family/other health care professionals and signpost to them to the most appropriate person, or service, to deal with the request.
- To screen patient information coming into the practice to alert GP’s when an action is needed
- Ensure the booking of appropriate appointments, with the appropriate clinician, for all patients, following the practice protocols.
- Complete care plan templates on the clinical system
- To support the needs of patients recently discharged from hospital.
- Liaise closely with patient and carers on all aspects of care plans.
- Utilise the data and systems available {Urgent Care Dashboard is one example} to alert clinicians when patients may require a care plan review.
- Collect and collate data for audit purposes.
- Attend practice meetings as necessary.
- To deputise for the Non-Clinical Care Coordinator at MDT meetings, as required
Qualifications:
Essential - English GCSE (or equivalent) Level C or equivalent experience
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Who are we?
Lancaster Medical Practice is a large GP provider delivering General Medical Services to around 68,000 patients in Lancaster and surrounding villages. We deliver our services from seven locations throughout the city of Lancaster and its surrounding area and are continuing to develop ourselves to improve what we do for our patients, staff and the local community.
What we offer?
- The opportunity to be part of a progressive, forward-thinking organisation with patient centred General Practice at our core.
- Generous holiday entitlement of 25 days plus bank holidays.
- Opportunity to join the NHS pension scheme.
- Access to an Employee Assistance Programme which is a confidential and independent counselling and information services available to all employees and their families.
- Access to a number of NHS discounts.
- Social events throughout the year.
Please note, we are unable to support candidates requiring a skilled worker visa for this post as the Practice is only able to support clinical posts at this time.
LMP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All successful candidates will be subject to a criminal records check with the Disclosure and Barring Service (DBS). All staff are therefore expected to behave in such a way that supports this commitment and will be responsible for safeguarding the interests of children and adults who they come into contact during their work.
Closing date for applications is Tuesday 15th September 2026
Pay: £12.90 per hour
Expected hours: 35.0 per week
Benefits:
Work Location: In person
