Clinical Office Administrator Private Patient Services
Location: W2 1NJ London
Salary: £15.75 per hour
Contract: Bank (Flexible)
HomeLink Healthcare is looking for an organised and proactive Clinical Office Administrator to join our growing Private Patient Service, providing essential administrative and coordination support to our clinical teams across London.
This role is ideal for experienced administrators who enjoy working in a fast-paced healthcare environment and are passionate about delivering an outstanding experience for patients, clinicians and healthcare partners.
As a Clinical Office Administrator, you will play a vital role behind the scenes, ensuring our private healthcare services run efficiently while supporting the safe and effective delivery of patient care.
The Benefits
We offer a supportive and rewarding working environment with benefits including:
- £15.75 per hour
- Flexible Bank working to support work-life balance
- Potential hybrid working opportunities where service requirements allow
- Ongoing training and development
- Supportive leadership team
- Opportunity to be part of an expanding private healthcare service
About the Role
- Provide day-to-day administrative support to the Private Patient Service
- Act as the first point of contact for patients, carers, consultants, GPs and healthcare professionals
- Respond promptly and professionally to telephone and email enquiries
- Process referrals and register new patients onto clinical systems
- Prepare, maintain and update accurate electronic patient records
- Monitor shared inboxes and prioritise actions appropriately
- Support clinicians with the day-to-day coordination of patient activity
- Schedule patient visits and clinician diaries to maximise service efficiency and continuity of care
- Monitor operational activity and escalate scheduling issues where appropriate
- Coordinate communication with external healthcare providers to support safe transfers of care
- Maintain stock levels and arrange the ordering of clinical supplies and equipment
- Support reporting, meetings and general administrative activities
- Contribute to the continuous improvement of administrative processes as the service continues to grow
About You
You will have previous administrative experience and be confident working in a busy, fast-paced environment where organisation, accuracy and attention to detail are essential.
You will be proactive, approachable and able to manage competing priorities while maintaining excellent customer service and communication with patients, clinicians and healthcare professionals.
You will enjoy working both independently and as part of a team, always maintaining confidentiality and delivering a professional, patient-focused service.
Essential Skills and Experience
- Previous administrative experience
- Excellent customer service and communication skills
- Strong organisational and prioritisation skills
- Good IT skills, including Microsoft Office
- Experience maintaining accurate electronic records
- Ability to work independently and collaboratively within a team
- High attention to detail and accuracy
- Ability to maintain confidentiality at all times
Desirable Experience
- Experience within private healthcare or the NHS
- Experience supporting clinical scheduling or service coordination
- Experience using electronic patient record or scheduling systems
- Experience contributing to service or process improvements
You will also need:
- Good availability to support this flexible Bank role as service demand increases
- Right to work in the UK (sponsorship is not available)
About HomeLink Healthcare
HomeLink Healthcare is a clinician-led Hospital at Home service provider working in partnership with both private practice and NHS hospitals, consultants, community providers and GPs.
We believe patients should have the choice to receive safe, high-quality care in their own homes whenever possible. Our skilled nursing and therapy teams deliver specialist care that helps prevent hospital admission and supports patients to return home sooner.
Diversity and Inclusion
HomeLink Healthcare welcomes applications from people with different backgrounds and experiences and is committed to supporting neurodiverse colleagues.
If you require adjustments during the recruitment process (for example, receiving interview questions in advance), please let us know.
Apply
Applicants must have the right to work in the UK. We are unable to provide sponsorship for this role.
Ready to help deliver exceptional patient care behind the scenes? We'd love to hear from you.
https://homelinkhealthcare.co.uk/
HomeLink Healthcare | NHS Partner Since 2016
