Job Title
Contract Manager – Responsive Repairs, Voids, and Planned Works
Location
Nottingham – East Midlands
Reporting To
Company Directors
Weekly Hours
40
Direct Reports
Senior office Admin. Liaison officer, Admin officer
Grade Salary
£40 - £45k
The Role: the Peoples Building Services (PBS) are a new business venture, working in partnership with a local community-based housing association, with properties across the east midlands. We are seeking an experienced, energic, and dynamic manager.to oversee the daily maintenance activities. This role offers an exciting opportunity to contribute to the growth and success of our company by implementing effective processes and fostering a collaborative work environment. The main purpose is ensuring that repairs are completed safely, compliant, right-first-time and within target, while maintaining a strong focus on customer satisfaction, workforce performance, and cost control.
Main Responsibilities:
● Effectively managing the overall repairs performance, and KPIs, including completion within target, customer satisfaction, cost of service delivery, quality of works, and productivity across all maintenance activities
● Manage and motivate the team to deliver excellent responsive repairs, void management, (ensuring properties are completed without delays), and planned programmes of work, resulting in high levels of client satisfaction.
● Lead and manage the repairs budgeting and forecasting process, ensuring delivery and submission of budget and forecasts to senior management team
● Develop and implement operational policies, and procedures, to enhance productivity and efficiency.
● Carry out post inspections of completed work, and conducting tenant satisfaction surveys
● Familiar with the Nat Fed schedule of rates (SORs)
● Experience of JCT contract management, performance, terms, and conditions
● Manage our out of hours service, setting out the rotas and managing the teams and process for our out of hours service and providing report on the service.
● Adhering to PBS complaints policy/procedure, to ensure complaints resolution
● Preparing monthly performance reports for senior management team
● Monitor compliance with health and safety, regulations and promote a culture of safety within the organisation.
● Strong people management skills, lead, support, and motivate the office team to achieve organisation objectives, conducting appraisals, 1:2:1s, leave entitlement, and any absence
● Maintain, and foster collaborative working relationships with external partners
Other Duties
The duties listed are not exhaustive and may be varied, therefore the post holder will be expected to undertake other duties as appropriate to the role and as requested by the directors, including: Carrying out duties appropriate to the grade of the post, including Promoting continuous improvement and delivering demonstrable high-quality services which embrace quality standards. Demonstrating personal commitment to the PBS strategy
Qualifications
● Proven experience in social housing, local authority, or housing association.
● Strong organisational skills with the ability to manage multiple priorities effectively.
● Excellent communication and interpersonal skills to lead diverse teams.
● Analytical mindset with proficiency in data analysis tools and techniques.
● Ability to develop strategic plans and translate them into actionable tasks.
● Knowledge of health and safety regulations relevant to the industry.
● Relevant qualifications HNC/D in building studies, and professional membership CIOB, RICS
● Demonstrated problem-solving skills with a proactive approach to challenges. This position is integral to our organisation’s success, offering opportunities for professional development within a supportive environment committed to excellence
Pay: £40,000.00-£45,000.00 per year
Benefits:
Work Location: Hybrid remote in Nottingham
