At One YMCA, we know that ending homelessness and rough sleeping requires more than simply providing a bed. Through our award-winning Dynamic Pathway to Independence model, we deliver person-centred support that empowers individuals to overcome challenges, build resilience, and achieve sustainable independence.
We are looking for passionate and motivated Supported Housing Officers to join our Housing & Communities team across our Peartree Campus, Hatfield Hostel and HMO services, helping support vulnerable people to rebuild their lives.
About the Role: You will provide high-quality housing-related support to residents who may have experienced homelessness, trauma, mental health challenges, substance misuse, offending histories, or other complex needs.
This role will support our services across Peartree Campus (2 positions), Hatfield Hostel (2 positions), and our HMO service (1 position), working with residents to help them overcome challenges, build resilience, and achieve greater independence.
Working closely with residents, you will develop and deliver tailored support plans, helping them achieve goals relating to housing, health and wellbeing, education, employment, training, and independent living.
You will also work collaboratively with external agencies and professionals to ensure residents receive the support they need to progress successfully.
Key Responsibilities
- Deliver person-centred support and regular key working sessions.
- Develop and review support plans and risk assessments.
- Support residents to develop independent living skills and achieve personal goals.
- Promote health, wellbeing, and community engagement.
- Manage safeguarding concerns and make referrals where appropriate.
- Assist with housing management tasks, including occupancy, rent monitoring, and property inspections.
- Work closely with local authorities, support services, and partner agencies.
- Maintain accurate records and contribute to service performance targets.
You will have:
- Experience working with vulnerable people or those at risk of homelessness.
- Knowledge of homelessness, mental health, safeguarding, and support services.
- Excellent communication and relationship-building skills.
Strong organisational and IT skills.
- The ability to work independently and as part of a team.
- A commitment to equality, diversity, inclusion, and person-centred support.
A qualification in housing, social care, or a related field is desirable but not essential. A current First Aid qualification, or willingness to undertake training, is required.
Why One YMCA? One YMCA provides housing and support services across Hertfordshire, Bedfordshire, and Buckinghamshire, helping thousands of people each year to build brighter futures. Joining our team means becoming part of an organisation recognised for innovation, excellence, and genuine impact.
If you want a rewarding role where you can make a real difference every day, we'd love to hear from you
Please note that we are unable to offer visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.
As some roles involve working with vulnerable people, a Basic or Enhanced DBS check may be required following a conditional job offer.
We welcome applications from all suitably qualified candidates. If you have applied for a similar role within the last 6 months and were unsuccessful, please consider whether your experience has significantly developed before reapplying.
One YMCA is committed to providing reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any adjustments to support your application.
We are an inclusive organisation that promotes equality of opportunity for all. We welcome applications from people of all backgrounds and are committed to building a diverse workforce with a wide range of skills, experiences, and abilities.
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.
By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
